Firewatch devs respond to those who refunded the game

WYP

News Guru
The Developers of Firewatch have offered a response to those who have refunded the game on Steam.

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Read more on the Firewatch developers response to those who have refunded the game on Steam.
 
I've not played the game yet but looking at some YouTube coverage it looks pretty decent, if a little short on the story mode. £15 isn't a lot of money, especially when you look at other titles going for far more that are much worse with poor development and constant updates to fix elements in the game code. The refund policy should be there for big flaws in games, case in point Batman Arkham Knight last year. If you finish a game early because your a bit of a game whore with little to no responsibilities or ties then a refund policy because of this shouldn't be allowed.
 
If you play through it quickly it takes around 2-3 hours to complete, Some people are just abusing Steams refunds now.
 
I think refunds should only be offered when the game doesn't run on your PC or some other major bug makes playing impossible. It's not like there is no YouTube where you can take a look at the game before buying it. You don't get your money back when you watched a movie that you didn't like. Should be the same for games. You played it, you pay for it.

On the other hand, I did't buy Firewatch because it's too short. $18 for a 2-3 hours? No way! I'd pay $60 if you can offer at least 20 hours of fun. An hour ago I got Rise of the Tomb Raider for 19,32 €. So yes, $18 for 2-3 hours is overpriced.
 
£15 is steep for just a few hours of viable content. Sorry, but it is.

Have you been to the cinema recently? I just paid £12 for a ticket to see Deadpool (in fact I paid 4 times that amount as I have seen it twice with my girlfriend), a film that is 1 hour and 48 minutes long. Why should a game be worth less than a movie?
 
My Two Cents

Okay Camp Santo, I get it. You are a small group of developers that wanted to create something special that other people could love. I say mission accomplished. Firewatch, at its core, is a fantastic game with excellent voice acting and an original idea. Unfortunately, games are not reviewed based on just their core gameplay.

I purchased this game at the full introductory price of $17.99. I was pretty upset when I completed the game in just under 4 hours. Many users report completing the game in under 3 hours. At the very least, this game should have had a free roam mode that allowed players to go back after the story is finished and enjoy wandering the landscape. At least then we could have spent another couple hours exploring and taking pictures with the camera-something I forgot all about until the end of the game.

I would have liked to see more days played in the game. I was a bit frustrated to see the day end, and skip 3 weeks to start the next day. What happened during all that time? I have to imagine something fun or exciting happened on at least one of those days. I don’t see how it would have been that difficult to add in a dozen or so days where you play out a little mini story for the whole day. For example, one day Henry could be sent to get supplies, but when he gets to the drop point he finds no supplies in the box. What could have happened to them? Did someone take them? Were the supplies ever delivered in the first place? A trail of clues (á la beer cans) could lead Henry on a quest to find the missing supplies. Perhaps after half a dozen clues leads Henry across the map, he finds evidence that a bear attacked the supply carrier. Mini quests like these could add tons of hours to the gameplay.

Speaking of bears, where are all the animals? In the whole game I saw one deer. ONE DEER. In a whole summer of being in the woods, I saw no birds. No squirrels. No bears. No foxes. No snakes. And just one deer. C’mon.

Why aren’t there more caves? There should be at least one or two more caves to explore in this game. Caves are not difficult to render since they don’t require a precise structure. You wouldn’t even have to create perfect paths if Henry could jump because…

Henry can’t jump. He can’t just jump up and down. Aside from the scripted points in the game, he can’t jump at all. Why? If this game were open world, he could jump into and out of trouble. It would give players more exploration options, and it would allow the environment to be imperfect, more closely resembling real rock formations and countryside. Henry cannot swim either. Why? Games like Fallout do not use any additional commands or controls to swim, so why not allow it? Finding some hidden treasure (or hidden horror) in the lake could add a whole new story to the game.

A game set in the wooded back country should be open world. Period. The fact that this game is semi-linear is absurd. Implementing a death/respawn system could have made this game a truly open world environment. If Henry gets into a place he can’t get out of, respawn. If he walks through some bushes and off the edge of a cliff, respawn. Forcing players to start at the beginning of the day might be enough of a penalty to discourage reckless behavior. If not, perhaps restarting several days prior might be better motivation. The notion that you can die in the game could instill some level of fear, causing the player to think before they act. Currently, all you have to do is follow along with the story and there’s no worry that things won’t work out.

What is the point of the multiple choice prologue? It appears that no matter how you go about it, the wife still gets sick and moves away. I get that making choices helps immerse the player in the story, but perhaps make it so some of those choices actually affect something. Regardless of the dialogue options or the actions taken, the story never changes.

A few extra days of development for multiple endings could have doubled or tripled the game’s replay value, and it’s monetary worth as well. Perhaps there could have been an ending where a cut scene shows Henry signing divorce papers, and hints at a romance with Delilah. Maybe another (sad) ending has Henry getting caught within Ned’s booby-trapped hideout, and Henry burns to death in the fire while Delilah is left waiting, pleading to hear Henry on the radio. Perhaps another ending could extend the existing ending, where Henry and Delilah return to their towers the next summer, leaving the game open for a sequel.

I really wanted to like this game, and I do…If I pretend not to remember that there’s no reason to play it again. I think a wiser choice for Campo Santo would have been to price this game at $10 and make sure it’s left open for a sequel. If they had done that, I (along with many others) might have been more satisfied with Firewatch, and we would have been more interested in crowd-funding a sequel too. Instead, we are left with a sour taste in our mouths from a story that was too short, and one that gave us no reason to go back.
 
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Have you been to the cinema recently? I just paid £12 for a ticket to see Deadpool (in fact I paid 4 times that amount as I have seen it twice with my girlfriend), a film that is 1 hour and 48 minutes long. Why should a game be worth less than a movie?

This is a valid point that people just don't get.
 
Invalid point

Have you been to the cinema recently? I just paid £12 for a ticket to see Deadpool (in fact I paid 4 times that amount as I have seen it twice with my girlfriend), a film that is 1 hour and 48 minutes long. Why should a game be worth less than a movie?

This point is absolutely irrelevant. movies are different from games. to answer your question, 20$ also can buy you two months subscription on Netflix with countless hours of entertainment. now its up you if you want to spend 12$ to see a movie that you are a fan of. as for me, i have a little of 50$ in the end of the month to spend. Cinema it isnt my first choice unless its a movie i desperately waiting for. i tend to spend my money wisely to get the most out of it. i bought this game based on that. thinking of how many hours i can sink in and replayability value for the multiple twists and dialogue options. However, none of that is true. they are claiming to spend 2 years developing this game which for me it was a failure unless they consider voice actors a part of the developing team since without them, the game would be absolutely nothing.
I believe this message from the development team should have been directed toward all famous gaming youtubers, asking them not to play the game on their channels (as a gesture and good will of support), i'am sure many of them will agree. many gamers chose to watch the game instead of playing it since they learned that it is a linear story. I'am supporting the idea of reducing the refund time for short games, atleast you will know that the game you are about to purchase is 3-5 hours long. i doubt most of developers would appreciate that as most of them lie or not expose the real length of their games as the developers of firewatch did.
I dont really care if they shared one toilet or in what circumstances they developed this game (that was really bad thing to mention from the development team), they should have focused on the reason why people refunded in the first place.
 
I think one episode of burnt face man is worth more than some movies. It perplexes me how in 2016 everyone with a keyboard is a costing god, what if one of the 11 developers was Linus, would the game be more or less expensive? I don't know really, I didn't even know the game existed.

Getting a refund for digital products is something that never really occurred to me before. i've had some terrible games ruined by simple things or just that literally didn't install/run but requesting a refund never crossed my mind. Definitely if I actually played something to the end and just hated it then i'd never ask for a refund, just like I wouldn't try to unpay for a cinema ticket or food that wasn't to my taste. If you received what was advertised then it seems wrong to request money back, otherwise why did you buy it.

JR
 
I'm in agreement with the need to change the refunding scheme.

It can go both ways - perhaps games should advertise their play through time (results may vary) but it can be lumped into short/med/long/ongoing (multiplayer) but certainly people are abusing the system.

The same goes for hardware I guess in people returning multiple things because 'they just don't like it' must frustrate the retailers and manufacturers no end.

The downside of digital content - I bought a CD in the 90s that was absolute rubbish. At least I had the satisfaction of smashing the thing against a brick wall. (or I could have sold it but that would be like spreading disease)

I don't agree with people complaining that they bought this on an assumption of what it's like. If you want to be sure - wait till it's out and see the reviews. Then make an informed decision or pre-order and prepare to get burned.

There are rubbish games that should be refunded. B:AK or Alien: Colonial Marines (actually worth it when it was on sale for five bucks) but this game doesn't appear to fit into those categories.

It's like sending back your meal after you've eaten 3/4 of it and demanding a refund. You should know on the first bite.
 
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