Don't order from Scan

[cybermaniac]

Scan have gone REALLY downhill lately.

Purchased a £120 router back in January, router has gone faulty.

Decided to get a replacement from scan.co.uk, and they basically said "sorry guv, don't have that router in stock, however, we can give you this one instead <some £50 belkin thing>.

I basically stated "erm.....purchased router for £120, so I want up to £120 of router..."

They basically replied with this:

"Unfortunately looking at the current value of the returned item and taking into account the benefit of use obtained from the item an exchange to the DGN2200 is not possible.

Wesley

Scan Computers

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This message is entirely the creation of its author in his or her personal capacity and any views expressed in this message are the views of that author. Accordingly, Scan Computers Intl Ltd shall not be nor become liable in any way, whether contractually, tortuously or otherwise, in respect of anything stated or depicted in this message. Please also note that this message shall not constitute an offer or an acceptance or be legally binding upon Scan Computers Intl Ltd in any way."

Utter *poo*. No other company operates that dumbass rule. And this isn't the first time that this has happened with them either.

My suggestion people? KEEP AWAY FROM SCAN. They will try and screw you over. (And yes, I have tried to go to trading standards, who basically came back with "yup, they can choose to do that if they want, and yes, they can choose their own arbitrary amount")

 

[hmmblah]

You bought it back in January and you expect an equal dollar replacement now? Isn't it under warranty with the manufacturer? Most routers have at least a one year warranty.

 

[mayhem]

If he paying £120 then he should be given back some thing of the same or equal value or refund if the item cannot be fixed.

Go to trading standards ...

This is not USA were you can get away with murder the laws are different.

 

[AMDFTW]

i have found scan better at returning items when you go instore,i no most people dont live near it but all my items get replaced within 20min of being there.

but yes they wont give you the same amaount back due to how old the prodcut is,i took my 4890 back 14mnths and it was £160ish old and they gave me a 5770

 

[hmmblah]

If he paying £120 then he should be given back some thing of the same or equal value or refund if the item cannot be fixed.

Go to trading standards ...

This is not USA were you can get away with murder the laws are different.

And this is why you pay more than us for the same things. I'd totally expect a manufacturer to honor a warranty, but how long is a reseller supposed to support things? This is an honest question, not trying to start an argument.

IMO, as long as an item isn't DOA, the reseller has met their obligation. Hell, depending on the brand of the item, you will probably get a replacement faster (and with less headaches and no need to deal with trading standards) from the manufacturer than dealing with the reseller.

 

[Diablo]

If the seller doesn't have it in stock, they should refund the money (the full amount) as far as I know. I heard this going on at microdirect a couple of years back, and ended up with the guy taking them to the small claims court (I don't know the outcome). I had a 5970 go wrong and ebuyer refunded the whole value (as they sent me a DOA card in return), so I think the same applies.

This isn't insurance, its warrantee, so you should get the money back . Have a look at the distance seller laws and if you find anything relevant quote it to them.

 

[cybermaniac]

If the seller doesn't have it in stock, they should refund the money (the full amount) as far as I know. I heard this going on at microdirect a couple of years back, and ended up with the guy taking them to the small claims court (I don't know the outcome). I had a 5970 go wrong and ebuyer refunded the whole value (as they sent me a DOA card in return), so I think the same applies.

This isn't insurance, its warrantee, so you should get the money back . Have a look at the distance seller laws and if you find anything relevant quote it to them.

Trading Standards basically said "tough titties, they are within their rights to refund you as much as they like "for benefit of use".

-.-

 

[mayhem]

hmm goto http://www.consumerrightsexpert.co.uk/

Consumer Direct for advice on 08454 04 05 06.

have a good read ...

 

[alienware]

Scan have gone REALLY downhill lately.

No sh*t Sherlock !

I won't even go into how crappy they treated me because I'd be here all day. But yes, it seems they're pinching the pennies and becoming rather arrogant.

I'd like to see them bloody come here and answer for their crimes.

 

[alienware]

but yes they wont give you the same amaount back due to how old the prodcut is,i took my 4890 back 14mnths and it was £160ish old and they gave me a 5770

And that's out of order IMO. A 5770 can just about keep DX9/10 pace with a 4870. The 4890 was a much more powerful DX9/10 card.

Edit. Oh cack it.. Can a mod please put this post into my previous one and delete this one? Thanks.

 

[mayhem]

And that's out of order IMO. A 5770 can just about keep DX9/10 pace with a 4870. The 4890 was a much more powerful DX9/10 card.

Edit. Oh cack it.. Can a mod please put this post into my previous one and delete this one? Thanks.

whos fault is that.. its not scans that for sure they dont make the cards they just sell them....

you bought it.

Sorry dont blame scan for selling you some thing you decided to buy. And since the price of hardware is going up in the UK quite rapidily there doing quite well to keep the prices as low as they are.

 

[AMDFTW]

scan has always been the cheapest for most things,i mean look how much the phenoms hexcores have come down in price and the MSI hawks

 

[alienware]

scan has always been the cheapest for most things,i mean look how much the phenoms hexcores have come down in price and the MSI hawks

And therein lies the problem !

If you go for the cheapest and have a problem you will get the cheapest customer service. It's OK until you come accross a problem but when you do you find out that you have to pay 10p a minute to speak to some one about it (as they deliberately ignore your emails) only to be strung along and talked to like crap.

As I said I won't go into the way I was treated as I would be here all day, but let's say in the end I lost about £20 on a product that by law I should have been able to return for a full refund WITH the shipping within 7 days as it wasn't as described. Yet they just completely ignored that FACT and went off on a load of BS.

 

[AMDFTW]

it must just of been a bad time fella,i have always got e-mails back (i wlays call anyway) sometimes about 30min after i sent it,they get harrased if i need them to srt something

then ile just pop instore and drag them from behind the counter.

but dont let that one thing deter you,most peaople have issues with there shipping,but i orderd about 20 items when i was in brum at seperate times and there were there at 9am evrytime

 

[alienware]

but dont let that one thing deter you,most peaople have issues with there shipping,but i orderd about 20 items when i was in brum at seperate times and there were there at 9am evrytime

Well sadly it has deterred me. It led to three days of my time wasted and a £20 loss that I won't get back. I was also spoken to like crap on the phone.

Let me put it simply and shortly...

I go on their site and see a Crossfire board with two logos on the box -

Supports Phenom X4 processor and Phenom FX processor. I have a Phenom FX 9950, great !

I order it for £49.99 plus £8 or so for the shipping.

It arrives and as soon as I take it from the box the VRM heatsinks fall off. I turn it upside down and notice that it's covered in flux wash and has a terrible fit and finish. Whatever, so I push the VRM sinks back on and notice they are extremely wobbly but I CBA to return it immediately and consider fixing that later with some proper pads..

I fit it, it doesn't work. I then spend about two days trying to make it work trying everything I can think of, including putting it on two seperate power supplies and god knows what else. I conclude on the third day it isn't going to work and phone Scan...

I ask if it supports my CPU. They say that it could be down to the bios not supporting *my* PhenomFX cpu. However, nowhere does it say on Sapphire OR Scan that *this board may need the latest bios update to support certain PhenomFX cpus*.. Nowhere.. So they tell me that if I arrange their courier to collect it and they put in a years old Athlon CPU and it works I will lose the return shipping out of my refund AND my initial shipping.

I try to explain that it says on the box supports XX cpus AND that I have spoken to Sapphire (and offer evidence) to say that the board should indeed work with my 9950. They ignore me and tell me that it's tough. At which point I become very annoyed and hang up after arranging a collection.

The courier arrives and the board goes back. A WEEK later I check my RMA status.... "Fault found - No". I get a refund of about £48 losing loads in shipping. It then takes them ten days to get the money back into my account and I had spent around a tenner speaking to customer service to try and resolve THEIR problem.

Nowhere did it say it didn't support MY CPU or that it may not work with specific Phenoms. I called again to raise this issue and again they were rude to me, saying it was tough crap and that was their policy.

So you see, I have no trust for them at all. There is no disclaimer on their site, so now I am frightened to even order anything that says it will work as it won't and then they can come up with a load of crap so that they don't lose out. In business sometimes you need to put the customer first and THEN work on what YOU did wrong. In future they should put an asterix in and tell the customer the facts - THIS BOARD MAY NOT WORK WITHOUT A BIOS UPDATE. But no. Instead of being honest and giving people the right to choose they get you to buy it first and then reveal their BS policies.

The main problem here was that I could have said "Hey this board is an ever so slightly paler shade of brown than it looked in the pic, as such I don't like it and want a full refund". However they completely ignored that LAW (distance selling act) and became a law unto themselves and made up their own rules in order to save THEMSELVES from losing money.

And that's disgusting and as such I will never order another product from them as long as I live.

Oh and also this.

http://www.saynoto0870.com/

Why on earth should I pay a company to make a profit to call THEM for help because of a problem?