DDCXPSC Res CRACKED!!

[Curtis]

Hi all,

Here's the deal, I bought the XPSC res along with the DDC pump itself. The company i bought it from offer to build it for 99p, As I wanted to speed up the build as much as I could, i included this in the basket. BIG MISTAKE!

I installed it with no visible problems, it was running perfectly for about 2 weeks until i noticed a HUGE puddle of the distilled liquid on my desk! at closer inspection i noticed a hairline crack occurring at the base of the res.

To make this short and sweet, I have used some fuse tape to temporally slow the leak down. My attempt seems tobe failing as the crack is increasing in size and i am running out of distilled water. I have ordered a new res and coolant and expect it tomorrow.

I would like to know if i am entitled to a refund from the company i bought the res from if i send it back.

Hope to hear from someone, Thanks all!

 

[tinytomlogan]

Id contact them and see what they say, technically it could be argued that you did it so its really down to the company involved

 

[killablade]

Hi all,

Here's the deal, I bought the XPSC res along with the DDC pump itself. The company i bought it from offer to build it for 99p, As I wanted to speed up the build as much as I could, i included this in the basket. BIG MISTAKE!

I installed it with no visible problems, it was running perfectly for about 2 weeks until i noticed a HUGE puddle of the distilled liquid on my desk! at closer inspection i noticed a hairline crack occurring at the base of the res.

To make this short and sweet, I have used some fuse tape to temporally slow the leak down. My attempt seems tobe failing as the crack is increasing in size and i am running out of distilled water. I have ordered a new res and coolant and expect it tomorrow.

I would like to know if i am entitled to a refund from the company i bought the res from if i send it back.

Hope to hear from someone, Thanks all!

Woah that really sucks!

If the company is any good they will give you a refund, I mean.. it's pretty obvious that you didn't break it cuz stuff like this can kill a computer fairly easily

 

[biscuitboy]

I would obviously stress to the company that the Res-top came pre-assembled and you would have no reason to remove / refit the top in the time you have had it. I would be very suprised if they argued with you, as a crack like that would normally occur during fitting....

(unless, the crack occurred near the barb or fitting at the base? If so, did you fit it yourself? May be on a sticky wicket there.)

Get intouch with them nevertheless and see what that say.

 

[m0o0oeh]

I would obviously stress to the company that the Res-top came pre-assembled and you would have no reason to remove / refit the top in the time you have had it. I would be very suprised if they argued with you, as a crack like that would normally occur during fitting....

(unless, the crack occurred near the barb or fitting at the base? If so, did you fit it yourself? May be on a sticky wicket there.)

Get intouch with them nevertheless and see what that say.

What biscuitboy said - hard lines about the res man, hope this gets resolved for you soon!

 

[mayhem]

wow they must have over tightend that bugger.

 

[Curtis]

First and foremost, Thanks everyone for your comments and suggestions.

Second of all, I just bought another another res and tbh, i don't think i will be returning it as i cba with all the trouble of convincing them it was not my fault, and also the fact that i will most likely receive a replacement that i have no need for now.

I also think the res was a second hand one anyway as the top of the res was cracked amongst other areas and i did not recive the full contents expected from a new purchase. I can definitely say this matter has taunted my respect and loyalty for the company and it is unlikely i will ever be shopping with them again.

 

[oc_masta]

are we allowed to know the 'company', for the benefit of everyone.

id personally find it nice to know.

 

[Curtis]

are we allowed to know the 'company', for the benefit of everyone.

id personally find it nice to know.

Personally, I'd love to but i wound need confirmation from an admin (i don't wanna risk being banned )

 

[Epicpccases]

Sometimes they will crack if you screw them in too hard.

 

[Curtis]

Sometimes they will crack if you screw them in too hard.

That's the thing though, i didn't over screw it. n plus it was cracked in areas where over tightening wouldn't of affected it.

 

[hadesan]

Did the company refund your money or send a replacement component?

 

[H20Cooled]

Did you contact XPSC for a replacment?

I have my fingers crossed on the Dual DDC bay res units I just put together that are going in my build that I am just starting. Since I have 2 of the dual bay units with 4 pumps total my odds of having one crack is much higher so I just hope I am lucky and everything goes well.