Cheapest isn't always the best.

[Rastalovich]

Not a rant, as the timescale isn't ~really~ pressing - but they don't know that.

Just a cautionary tale. A while back I spotted Novatech were selling 3x 2T WD harddrives at a cheap price. Probably around £5+ or so cheaper than Scan could manage at the time, throw in the lesser delivery charge and it seems worth it.

A while down the line, one of the drives developes the retardation of access speeds, where you get kbps rather than mbps. Anywho, get a return authorisation, send it back, very simple.

They found it was indeed faulty and send it to the manufacturer for what they say could be up to 28 days (we're on the 15th or so now).

In comparison, out of the millions of things I've purchased through Scan, the times I've had issues, they've checked it themselves, sent me a replacement (if in stock) and dealt with the manufacturer replacement themselves.

Big difference in my books.

 

[S_I_N]

totally rubbish mate but a question first how long is a while down the road???? if its out of the say 30day range then its sent to manufacturer (which you could of done urself and possibly saved time) if inside the 30day range I would expect replacement as you said and let them deal with manufacturer

 

[marsey99]

not wanting to sound like im deffending nova here but most places will send it to the manuf now if you return it as faulty, not just them. its why i will rma direct if i can unless something is doa.

 

[tonkin97]

when i get broken things or things die, seeing that i live near scan i go to them. go to the test bit say its broken they check it agree and give me a replacment and if they not got in stock i can get a other product lol

 

[Rastalovich]

totally rubbish mate but a question first how long is a while down the road???? if its out of the say 30day range then its sent to manufacturer (which you could of done urself and possibly saved time) if inside the 30day range I would expect replacement as you said and let them deal with manufacturer

It's a fair question. Rationally you would think if it's months down the road, which it is in this case, a long period would be understandable - and to be fair this isn't a rant cos I'm not aching to get the drive back.

But just as an example, a 2g sodimm gave up the ghost in an old laptop. I thought heck, I'll have to buy another one. By chance it still had Scan's SCIL label on it and I figured let them know and we'll see what happens. Told them the full story, I didn't even have the invoice, but of course you/they can always look on previous orders to find that info. A Corsair stick I believe it was. I did think it would be a long process, or as you'd expect they'd refer me to Corsair in this case - but the thing was replaced within a week.

not wanting to sound like im deffending nova here but most places will send it to the manuf now if you return it as faulty, not just them. its why i will rma direct if i can unless something is doa.

Yep most do just that I think to take the sometimes long drawn process out of messing with duff items.

To Scan's credit they haven't done that with me to this point. Longest I've had to wait for them was around a month, but in fairness it was when ABit stopped supplying and they had to scrounge around for a replacement mobo.

when i get broken things or things die, seeing that i live near scan i go to them. go to the test bit say its broken they check it agree and give me a replacment and if they not got in stock i can get a other product lol

Wish I lived by them tbh. (my bank manager does too

)

It just dawns on me that, yes you can get things cheaper, but judge the relative cheapness at the time. You can't put a price on customer service imo.

 

[thestepster]

microdirect do this exact same thing i put in an RMA sent it back they then sent it to the manu and in the end it took me 6 weeks to get a replacement back

and i have to say ive had a few problems with things ive bought through scan, emailed them got a return that they paid for they get it back and see its faulty and replace it right away

 

[tonkin97]

It's a fair question. Rationally you would think if it's months down the road, which it is in this case, a long period would be understandable - and to be fair this isn't a rant cos I'm not aching to get the drive back.

But just as an example, a 2g sodimm gave up the ghost in an old laptop. I thought heck, I'll have to buy another one. By chance it still had Scan's SCIL label on it and I figured let them know and we'll see what happens. Told them the full story, I didn't even have the invoice, but of course you/they can always look on previous orders to find that info. A Corsair stick I believe it was. I did think it would be a long process, or as you'd expect they'd refer me to Corsair in this case - but the thing was replaced within a week.

Yep most do just that I think to take the sometimes long drawn process out of messing with duff items.

To Scan's credit they haven't done that with me to this point. Longest I've had to wait for them was around a month, but in fairness it was when ABit stopped supplying and they had to scrounge around for a replacement mobo.

Wish I lived by them tbh. (my bank manager does too

)

It just dawns on me that, yes you can get things cheaper, but judge the relative cheapness at the time. You can't put a price on customer service imo.

true that, i work in john lewis and customer service has to be top notch all the time. ive been to places like micro direct when ive had a broken head set. they said the techs arnt in on the weekend and i have to put in for a test. i had the thing for one day and no power could go to it. either way i kicked off got a refund then bought a new headset somewhere else. only use micro to get cds or the odd hdd if i must

 

[Diablo]

I've never had a problem with scan. Microdirect are usually quite good if you go to them direct (I live near them), but they still have that 30day thing. Ebuyer are pretty good, when one of my 5970's fans died, I sent it back to them and they shipped out a new one. Only problem was they sent me one that was DOA, hence I then had to send it straight back (losing £20+ on delivery) and asked for a refund.