780 TI SC Gone Bad

[BuddhaCube]

Hey guys, so I put together this brand new pc 2 days ago, and it was working fine until yesterday after I did the cable management and installed 2 LED strips inside the case. I went to turn on the computer and the monitor said "Display Port no signal" same thing happened with an HDMI cable. I took the card out, reseated it, and the signal finally went through. But during start up all these white lines appeared (pic) on the windows screen.

specs:
asus hero
evga 780ti SC
32gb ram
samsung ssd (os)
2tb wd black HDD
h110
i7 4770k

Any suggestions guys?? :S I'm completely stumped, maybe I'll try a new PCI cable.

 

[MadShadow]

Time for an RMA

 

[BuddhaCube]

Time for an RMA

I hope not, but if it keeps up... I just want to see if it's a problem anyone here has heard of first:huh:

 

[Zoot]

Is it during startup the only time it happens? Is the picture clear after that? Does the onboard video via the 4770k work okay? That would isolate that the graphics card at least.

I had something similar happen to me with a Radeon HD 4870 a few years ago, and in my case it turned out to be a dying graphics card, and just after it went out of warranty.

 

[BuddhaCube]

Is it during startup the only time it happens? Is the picture clear after that? Does the onboard video via the 4770k work okay? That would isolate that the graphics card at least.

I had something similar happen to me with a Radeon HD 4870 a few years ago, and in my case it turned out to be a dying graphics card, and just after it went out of warranty.

It happens during start-up, and then once windows loads it's stuck at a very low resolution and the colors are completely messed up.

I'm going to swap it with my old 570 and my old comp to try and isolate the problem. How do i turn on board graphics on?

 

[RamboOC]

It happens during start-up, and then once windows loads it's stuck at a very low resolution and the colors are completely messed up.

I'm going to swap it with my old 570 and my old comp to try and isolate the problem. How do i turn on board graphics on?

If you take out the gpu, bios will automatically switch to integrated graphics. Plug the hdmi cable to the onboard hdmi port on the motherboard

 

[BuddhaCube]

If you take out the gpu, bios will automatically switch to integrated graphics. Plug the hdmi cable to the onboard hdmi port on the motherboard

Okay I'll test that out next, and I've already updated the BIOS and that didn't fix it though.

Right now I have the card in my old computer, downloading the drivers for it now..

 

[RamboOC]

is there a chance that you shorted something on the gpu pcb, or spilt liquid on it or bent the pcb? Did you take any precaution to electro static damage?

The other reasons i can think of right now is that the solder between the memory chips and the pcb has cracked. The other (unlikely) reason is that the led lights interfered with the 12v lane on your power supply.

 

[BuddhaCube]

is there a chance that you shorted something on the gpu pcb, or spilt liquid on it or bent the pcb?

The only other reasons i can think of right now is that the solder between the memory chips and the pcb has cracked

How would I have shorted anything? I didn't do anything to it that I'm aware of.

So I just installed the card on my old computer and i'm getting the same exact symptoms.. The card is dead.



I'm very worried though, I took a sticker off of the pcb last night when the problem arose because I didn't think having a sticker on it was necessarily needed, turns out it was the serial number. Found out today that doing so, voids my warranty..

Sounds like I'm properly fucked. Sorry for the language..

 

[RamboOC]

How would I have shorted anything? I didn't do anything to it that I'm aware of.

So I just installed the card on my old computer and i'm getting the same exact symptoms.. The card is dead.



I'm very worried though, I took a sticker off of the pcb last night when the problem arose because I didn't think having a sticker on it was necessarily needed, turns out it was the serial number. Found out today that doing so, voids my warranty..

Sounds like I'm properly fucked. Sorry for the language..

If you still have your box with the serial on it you might be able to get away with this. Tell them that it came off (it happens)

did you keep the sticker by any chance?

 

[BuddhaCube]

Did you keep the serial number sticker by any chance?

Yeah I still have it, but it ripped in half when I took it off the pcb though.

 

[RamboOC]

Just found other perople with EVGA gpu's with missing serial stuckers and they were able to RMA the gpu.

quote from a high rank moderator at EVGA forums: "If the sticker on the back of the video card is missing, or not visible, then we would recommend cutting the one off the box and taping it to the back of the video card at the time you are going to send it in. Making sure to take a picture or scan it for your records."

looks like you are not fucked after all

 

[BuddhaCube]

Just found other perople with EVGA gpu's with missing serial stuckers and they were able to RMA the gpu.

quote from EVGA employee: "If the sticker on the back of the video card is missing, or not visible, then we would recommend cutting the one off the box and taping it to the back of the video card at the time you are going to send it in. Making sure to take a picture or scan it for your records."

looks like you are not fucked after all

Oh god, so much relief has just been had..

Thanks mate\


I filed for an RMA through Newegg earlier,
I called EVGA about this earlier, and the guy told me to update my bios, and switch the card out with a new one before RMA, should I return it to Newegg or EVGA? (The GPU box says to return it to the manufacterer (EVGA) instead of the store if an exchange is needed, why is this) who do I RMA through?

EVGA employee: "If the sticker on the back of the video card is missing, or not visible, then we would recommend cutting the one off the box and taping it to the back of the video card at the time you are going to send it in. Making sure to take a picture or scan it for your records."

A side note, why would you need to take a picture of your serial numbers?

 

[RamboOC]

Oh god, so much relief has just been had..

Thanks mate\


I filed for an RMA through Newegg earlier,
I called EVGA about this earlier, and the guy told me to update my bios, and switch the card out with a new one before RMA, should I return it to Newegg or EVGA? (The GPU box says to return it to the manufacterer (EVGA) instead of the store if an exchange is needed, why is this) who do I RMA through?



A side note, why would you need to take a picture of your serial numbers?

I would say, RMA through EVGA, as the mod said they will accept gpu's without original serial sticker and i have a feeling newegg will complain, personally I don't have experience with this as i never had to return a gpu. Ask EVGA about it.
im not shure about why they want to you to take picture of the gpu with serial. Maybe in case of indentification problems or when you want to ask them where your card is, you just send them a serial/ or pic.

 

[BuddhaCube]

I tested the on-board graphics they work fine so that's good, but for some reason I can't get my old GTX 570 to put out a signal to my monitor on the new rig.

Is PCI 2.0 supposed to work on 3.0 slots///

edit: got the 570 working

Just got off the phone with EVGA (very nice to work with) and after testing to make sure it was the GPU causing issues, I was issued an RMA #, had to go online upload my invoice, and am waiting for them to approve the RMA

edit edit: about 2 hours later, RMA is approved, will ship out tomorrow