Rudeness from a major company.

Just thought I would post here because nothing to do right about now, job less at the moment and luckily I'm in the money at the moment.

Anyways, some of you might of remembered my other post about the crazy comp thing, and how I sent the memory back. The other day I got an Email saying this:

Me:

Hi

I sent out the memory on Tuesday, should of arrived by now to you. Would you be able to give me any news on what's going on? I tested the RAM myself with Memtest before sending out and 1 stick was definately faulty, constant BSOD and memtest came up with around 18 errors, although other sticks were fine.

What tests have you ran if you don't mind me asking.

Thank you

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Before hand they were very helpful and kind in their Emails, I found this quite offensive for some reason. This has really put me off them in many ways, I would totally ignore a person if they spoke to me like this.

Eclipse-Computers

tested found on of the sticks not to post. we do not have stock. The memory will have to go back to suppliers for repair/replacement. this process can take up to 28 working days from date of issue. kk

Kash

15/01/2009

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I can't help but find this a rude Email back.

P.S: Before they said sorry, and that they would try to help as much as possible. Hell they even phoned me when my items arrived late once to check I was okay with them. Now they don't put regards or anything, change of attitude.

Reply:

'kkthnx kash'

Pretty unprofessional, they obviously dont have anybody assigned to do correspondence and let their techies do em

name='llwyd' said:

Reply:

'kkthnx kash'

Pretty unprofessional, they obviously dont have anybody assigned to do correspondence and let their techies do em

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Indeed, then I thought could of been another person replying, but it seems that this has been the helpful guy.

Yeah that's a very unprofessional email. Does sound like it was bashed out in a hurry.

How long have you had the memory for? If it was me I'd probably be pushing for a refund instead or an alternative product. Manufacturer RMA's suck (especially when done via a retailer) and 28 days is unacceptable if you've just made the purchase.

name='Jim' said:

Yeah that's a very unprofessional email. Does sound like it was bashed out in a hurry.

How long have you had the memory for? If it was me I'd probably be pushing for a refund instead or an alternative product. Manufacturer RMA's suck (especially when done via a retailer) and 28 days is unacceptable if you've just made the purchase.

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Had them installed in comp for no longer than a month I think. Sent them out ASAP. I was going to ask for a refund but the RAM was lovely . There shouldn't be anything wrong with this RAM, if there is I will get a refund almost certainly.

I would expect something like that if you had been talking to the bloke bout it for like a while. Not just a couple of emails.

name='Freak' said:

I would expect something like that if you had been talking to the bloke bout it for like a while. Not just a couple of emails.

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Was his 2nd or third Email, can't recall, I have this and another so I know it was 2 or 3... But meh made me angry beaver! lol

name='Youngie1337' said:

Had them installed in comp for no longer than a month I think. Sent them out ASAP. I was going to ask for a refund but the RAM was lovely . There shouldn't be anything wrong with this RAM, if there is I will get a refund almost certainly.

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From consumer law:

"If the fault happens within six months of you buying the goods, the trader has to prove that they were not faulty when you bought them. After six months, you have to prove it.[SIZE=-1] If goods are faulty, the seller must offer you either:

• Free repair
  
• Replacement
  
• Credit note. Only accept a credit note if you want to buy a replacement in the same shop - you don't have to take it.
  

You don't have to accept any of these - you can insist on getting your money back."

[/SIZE]

name='Jim' said:

From consumer law:

"If the fault happens within six months of you buying the goods, the trader has to prove that they were not faulty when you bought them. After six months, you have to prove it.[SIZE=-1] If goods are faulty, the seller must offer you either:

• Free repair
  
• Replacement
  
• Credit note. Only accept a credit note if you want to buy a replacement in the same shop - you don't have to take it.
  

You don't have to accept any of these - you can insist on getting your money back."

[/SIZE]

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Nice, thanks for the info Jim, since the shop found the RAM faulty as you could see from the Email, should they be able to replace with new RAM instead of sending back to manufacturer?

name='Youngie1337' said:

Nice, thanks for the info Jim, since the shop found the RAM faulty as you could see from the Email, should they be able to replace with new RAM instead of sending back to manufacturer?

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Judging by what I've read in the Sale of Goods Act you should at least be entitled to either a like-for-like replacement or a credit note that will then allow you to purchase another memory kit from them.

If you go the credit note route, you may even be able to put extra towards a better kit (if you wanted).

Definitely go for a credit note, then a different set. Of course that will take you down the "well we've sent it now lol kthxbye" road, but the customer is always right.

tested found on of the sticks not to post. we do not have stock. The memory will have to go back to suppliers for repair/replacement. this process can take up to 28 working days from date of issue. kk

Kash

15/01/2009

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kk can i has meh moneyz back den plz. kkthnxbye

Hmm pretty much describes what I'd do in such a situation ^^. Jim's credit option sounds fairly good, should get you some better RAM with those dropping prices.

To be honest I hate contacting them by email - I got a text from Scan saying that my order failed and I rung them and they were very helpful actually. I'm surprised at your email.

I really think you should get some new, I thought mine was fault and I was about to return it then I realised it had dropped in price by £1 since the day before...