I certainly hope this latest BBB grade prompts a change in their customer service. I purchased GTA 4 through steam a while back and couldn't get it to work at all. Found a fix online but couldn't play multiplayer with it which is the only reason I bought the game. I've sent in 2 support tickets, 1 for help with the initial issue and 1 for a refund after the first went unanswered for over a month. To this day, neither of the tickets have be acknowledged. I haven't bought from steam since then and I will never will again. It is inexcusable to basically tell your loyal customers to go f**k themselves by refusing to address issues.