SSD disappearing?? please help.

S

ScottytooHotty

New member
Hi All,

I have around 6TB of SSD storage in my PC as below:

nvme:
500gb 970 evo m.2
2TB Crucial P2 m.2

Sata:
1TB WD blue
500gb wd blue
2TB MX500

Now before I bought the 2TB p2 I had an old sata m.2 in the pc for 18 months, but I buy a p2.. after about 3 weeks it starts disappearing and making games so I send it back and get another one.. at that time a sale went on so I got the 2tb MX500 as well and got rid all my mechanical storage. Problem is I have been storing my games on the MX 500 and now I started using the crucial P2 I have started getting the same issue as before.. game crashed.. then came up as if it needed installing, tried that said there was a write error, restarted my PC and now the P2 is not showing in file explorer and not even when I go into disk management.

I have checked all the settings in BIOS and think I have them set as need be and made sure I have all my sata drives plugged into the correct slots so I am really stuck with this, some help would be very appreciated.

Rest of my specs:

i9 10850k
ASUS ROG Strix Z-490-F gaming mother board
32gb Corsair Vengence pro RGB 3600mhz
Gigabyte Vision OC 3080Ti
 
Looking at the manual, you have 6 Sata Ports.


If you use M.2_1 then "Sata Port 6G_2" is disabled, that is the M.2 directly below the GPU PCI-E slot.

If you then also use M.2_2 then "Sata Port 6G_5+6" are disabled, that is the M.2 near the front panel connectors.

So you can only use Sata Port 6G_1 and 6G_3+4.



Look at page 11


https://dlcdnets.asus.com/pub/ASUS/...MING_UM_WEB.pdf?model=ROG STRIX Z490-F GAMING




If you have them all plugged up correctly, I would then look at the Sata Cables as they can cause issues with drives working and then "Disappearing".
 
Damien c said:
Looking at the manual, you have 6 Sata Ports.


If you use M.2_1 then "Sata Port 6G_2" is disabled, that is the M.2 directly below the GPU PCI-E slot.

If you then also use M.2_2 then "Sata Port 6G_5+6" are disabled, that is the M.2 near the front panel connectors.

So you can only use Sata Port 6G_1 and 6G_3+4.



Look at page 11


https://dlcdnets.asus.com/pub/ASUS/...MING_UM_WEB.pdf?model=ROG STRIX Z490-F GAMING




If you have them all plugged up correctly, I would then look at the Sata Cables as they can cause issues with drives working and then "Disappearing".
Click to expand...

Thanks for reply... So Sata ports 1-4 are available as 2 is only disabled if m.2_1 is running in sata mode, as it is running in nvme mode sata 2 should be fine to use.. and it is the M.2 that is disappearing so no cables to test.

Also the M.2 I am having issues with is in slot near front panel IO :/

It has come back on now... next time I run Borderlands from it, which is currently the only game I have installed I will run HW monitor and make sure it isn't doint anything wierd or over heating and report back.
 
Last edited:
Then it could well be buggered.

You said it was Samsung, right? then they should have a scanning app that will report the health of the drive. But doing the old "in out" is usually an indicator that it is dying.
 
AlienALX said:
Then it could well be buggered.

You said it was Samsung, right? then they should have a scanning app that will report the health of the drive. But doing the old "in out" is usually an indicator that it is dying.
Click to expand...

The drive is Crucial.. it's only 3 months old and until now has been sat in the system doing nothing, the other thing that makes me think it isn't the drive itself is that this is the second one I have had of the same drive but from 2 different retailers do the same thing.

It seems to be working again now and I have gone into the bios and disabled the 2 sata ports that it shares bandwidth with so will see how it goes from there.

Thanks for the reply, much appreciated.
 
So update to this.. it wasn't fixed.. I left it a couple of months and then started trying to troubleshoot again.. I put my boot drive back in the slot as it was for the first 18 months and I did get a couple of weird crashes and PC freezing over 2 weeks which lead me to believe it is something to do with the slot but tonight while trying to DL a game to the storage drive which is now in a known working slot it has started doing the same as what it did before and has became unaccesible until I restart.

I just don't get it this is making no sense at all how can 2 brand new drives be having the same issue?
 
If the motherboard is the one in your sig then you need to check to see if there is a bios update.

However, and what could be far more important, check you have the correct and latest storage controller driver on. Make sure you get the latest chipset driver. The drivers that come built into Windows are total cack.
 
AlienALX said:
If the motherboard is the one in your sig then you need to check to see if there is a bios update.

However, and what could be far more important, check you have the correct and latest storage controller driver on. Make sure you get the latest chipset driver. The drivers that come built into Windows are total cack.
Click to expand...

Yeah I have updated everything 🙁
 
Then if it is SATA related you have a storage controller issue. What you need to find out next is whether that is on your CPU or the board.
 
AlienALX said:
Then if it is SATA related you have a storage controller issue. What you need to find out next is whether that is on your CPU or the board.
Click to expand...

Ironically the sata drive I had in my PC before worked perfectly fine it was only when I swapped to NVME that I started to get the problem
 
OK so these are NVME drives?

I know the Crucials had a bout of bad firmware. You might want to look into that.

Also, you are not over loading the PCIE lanes are you? you may need to look into that also.
 
AlienALX said:
OK so these are NVME drives?

I know the Crucials had a bout of bad firmware. You might want to look into that.

Also, you are not over loading the PCIE lanes are you? you may need to look into that also.
Click to expand...

I was thinking that.. not sure how to test for that... I am using a 3080ti and 2 nvme drives.. surely that isnt oo much.

I do have 3 other e2.5 inch drives but none are plugged into any slots that interfere with any of these drives.
 
There should be a tool from Crucial which should be able to show you the bios version. Most SSD makers have like, a tool box app that can do all of that.
 
AlienALX said:
There should be a tool from Crucial which should be able to show you the bios version. Most SSD makers have like, a tool box app that can do all of that.
Click to expand...

I tried the tool but all my drives have the correct firmware on them.

Going through warranty on the motherboard which is proving to be a bit of a bitch but one I get a replacement I will test again... I guess if it is not the Motherboard then the only other part it could be at this point is the CPU? (I hope not)
 
So I managed to get Asus to look at this board under warranty and they sent it back saying there was nothing wrong with it. probab;y because all they did was ran a diagnostic tool and called it day.

Anyway since I got it back (I got it back damaged as well) my pc has become more and more unstable and is now blue screening very freequently and games crashing all over the place.

I decided to buy a new MSI MPG Z490 GAMING EDGE WIFI Motherboard and since I installed it a few days ago my PC has been running flawlessly I would go as far as to say it runs better than it ever did with the Asus board.
 
This is a bit of a read but please have a look as I am at my wits end with this..

Ok so this issue has not gone away and I think the BSOD's and my drive disappearing are the same issue, just that the storage drive becomes unavailable and when it bsod's it because my other M.2 has become unavailable and that one has my OS installed on it but this issue never happens to any of my other 2.5 inch drives.

So I went and bought a replacement motherboard brand new MSI Gaming Edge wifi basically the same spec as my older Asus board, and after a few days the issue comes back.

I then managed to get hold of an i5-10500 so I bring that home to put in my PC and when I power on my PC I just get a black screen, I then install the i5 and still get a black screen and nothing I do can get me past the MSI logo screen, SO at this point I put my old Asus board back in the PC with the I5 installed and run the PC for a week and a half with zero issues so as far as I can tell the issue has got to be the CPU.. so I buy a brand new i9-10850k I also warrantied my MSI motherboard both have turned up.. both have been installed and the issue has come back again?
 
You keep BSOD’ing you say, what does the error code say? Is it the same each time or different? Could potentially point you in an direction of the issue at hand…
 
Can you take a picture of the next BSOD?

It seems very strange that this is happening across multiple boards and CPU's.
 
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