Come on, cut them some slack. They did the right thing by recalling everything and going out of pocket..
Its getting old. Not like they did it on purpose. One has to wonder how this managed to pass QA in the first place though.
Ummmm... No. The issue that caused this problem with their phones has been in existence for at least two generations of phone, and they have done nothing about it until now. How do i know? We (as in my family) had a similar issue with the galaxy s6. It got ridiculously hot when charging: to the point where smoke was coming off the surface it was sitting on. Reported the issue and we were told that it was water damaged (don't know how since it was in a water proof case to stop rain etc, but ok).
Replaced it with a new one, within 1 week, being extra careful not to get it wet, we had a fire caused by it. Had to claim the damage and the phone. Thankfully no one was hurt, as the fire was caught and extinguished while out was still small. Again they said the phone was water damaged. There is no way that it was, unless it was prior to then handing it to us. As an aside: i used a blanket to extinguish the fire.
Sure it's a different model of phone, but same issue, and they kept trying to push the blame back onto us. Does this sound like taking responsibility?
I personally won't be purchasing any more of their phones. Not because of the possibility of fire, but because they would not take due responsibility for the issue. And it's a shame, i used to love their phones.
Anyways, this has me riled, so I'm bowing out now. Peace out.
Edit: apologies for hijacking the thread.