I thought it was something along those lines, but didn't want to say something and possibly get it totally wrong. You would think reps have got thicker skin than that, not all people are going to like all things all of the time, get a grip.
It's a shame really the Phanteks cases could do with the big mug treatment from Tom, the only reviews out there for any of their cases, that come close to Tom's, is Bill Owen. But it always seems as if he is more concerned with the mod-ability of a case than the actual hardware that it can support, out of the box. Whereas Tom does a bit of both.