PCNation.co.uk - Buyer Beware

Master&Puppet

Master&Puppet

New member
So on the 23rd October I ordered a CPU cooler for my HTPC from this company, the ordering process was easy enough and the item, according to their website, was expected to be shipped within 2 days. So here I am 2.5 weeks later with nothing to show for it.

In the interim I have obviously contacted them several times in order to find out what the status of my order is.

Initially I sent a message through the 'my order' page on their website asking for an update and expected delivery date - I am still awaiting a response.

Next I sent a private message to them on Facebook politely asking for them to look into my order. Still no response.

So then I thought that a little public kick up the arse might get them moving. So I complained by posting directly onto their Facebook page. Usually companies react quickly to these kind of things so I hoped they would sort themselves out. Alas no response and after a day or two my post was deleted. Well heck, at least I know there is someone actually working at the company!

So I've posted another complaint onto their Fb page since and also written a negative review. Frankly I'm not expecting much. I think I'm just buying time until the grace period ends before I make a grievance through Paypal to recover my money.

I wish I had googled reviews of them before purchasing but anyway - just be careful if you end up on their website. It's been nothing but trouble for me.
 
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Master&Puppet said:
So on the 23rd October I ordered a CPU cooler for my HTPC from this company, the ordering process was easy enough and the item, according to their website, was expected to be shipped within 2 days. So here I am 2.5 weeks later with nothing to show for it.

In the interim I have obviously contacted them several times in order to find out what the status of my order is.

Initially I sent a message through the 'my order' page on their website asking for an update and expected delivery date - I am still awaiting a response.

Next I sent a private message to them on Facebook politely asking for them to look into my order. Still no response.

So then I thought that a little public kick up the arse might get them moving. So I complained by posting directly onto their Facebook page. Usually companies react quickly to these kind of things so I hoped they would sort themselves out. Alas no response and after a day or two my post was deleted. Well heck, at least I know their is someone actually working at the company!

So I've posted another complaint onto their Fb page since and also written a negative review. Frankly I'm not expecting much. I think I'm just buying time until the grace period ends before I make a grievance through Paypal to recover my money.

I wish I had googled reviews of them before purchasing but anyway - just be careful if you end up on their website. It's been nothing but trouble for me.
Click to expand...

How did you make payment
Credit card or Paypal
 
Yea that's my next move I think. I've left it this long to give them a fair chance but it looks like their inaction is clear enough.

There isn't even a phone number to call on their website which might be telling. Although looking at the transaction on paypal lists one. I'll try that once tomorrow and if I get nothing out of it then I'll go through the resolution centre.
 
Master&Puppet said:
Yea that's my next move I think. I've left it this long to give them a fair chance but it looks like their inaction is clear enough.

There isn't even a phone number to call on their website which might be telling. Although looking at the transaction on paypal lists one. I'll try that once tomorrow and if I get nothing out of it then I'll go through the resolution centre.
Click to expand...

Good thinking dude
 
I just checked their Face Ache page and it looks (judging by the reviews) that this treatment of customers is not uncommon.
Soooooooooo...................I just added a comment whilst there.......

I'm VERY sure this lot are heading for a run in with Trading Standards !!!!!!

Hope you get sorted sharpish.
 
Yeah threaten em with a chargeback and get that rolling, you'll be fine. Or they'll panic and get it to you.

Companies don't like chargebacks, it costs them money and I believe it goes on record.
 
Well funnily enough all of a suddenly I've started receiving responses from them. I've had 2 calls this morning (both of which I've missed because I was busy at work) from a company called Amatec Computers which shares the same premises and I believe trades as PC Nation. I also had a response to the message I sent through their website which reads:

"Hi,

Thank you for contacting us.

We are currently waiting for delivery from our supplier for the product you ordered, our suppliers were out of stock and they mentioned that it will take up to 2 weeks to order so we should receive the product sometime this week.

Regards
PC Nation Team"

Now honestly I don't intend on believing this for one minute and will be asking for a refund to be processed today. If they fail to do that then I will pursue the charge back tomorrow.

According to the product page this cooler still 'ships in around 2 days'. My arse.
 
Master&Puppet said:
Well funnily enough all of a suddenly I've started receiving responses from them. I've had 2 calls this morning (both of which I've missed because I was busy at work) from a company called Amatec Computers which shares the same premises and I believe trades as PC Nation. I also had a response to the message I sent through their website which reads:

"Hi,

Thank you for contacting us.

We are currently waiting for delivery from our supplier for the product you ordered, our suppliers were out of stock and they mentioned that it will take up to 2 weeks to order so we should receive the product sometime this week.

Regards
PC Nation Team"

Now honestly I don't intend on believing this for one minute and will be asking for a refund to be processed today. If they fail to do that then I will pursue the charge back tomorrow.

According to the product page this cooler still 'ships in around 2 days'. My arse.
Click to expand...

Yeah get your money back and find a different store
 
When they state it ships within 2 days its usually meant from their warehouse.

If its not in stock, they could be telling the truth it can take up to 2 weeks before they get it from their own supplier. I have to wait for 3 weeks or more for some products I purchase from my local store.

What they did wrong was lack of feedback, but it could very well still be legit.

Deal.no is also terrible at informing customers about this same information, but the product arrives in the end...
 
It appears that my little Facebook campaign worked. I called them back and they explained that they were awaiting stock which was expected to arrive "by the end of this week or early next week". Crazy. So I asked for a refund.

I don't know how much of this they are making up but I don't have a problem with waiting for something to come into stock if the price is right and as long as I don't have to wait too long vs another store. In fact recently I had an email from another company with whom I have a pre-ordered product which has been delayed by about 5 weeks due to a manufacturing issue and I have absolutely no issue with this because they informed me straight away and gave me an option to cancel and refund my order there and then. As it happens I decided that the product and service were worthy of the wait.

What wound me up with PCNation was that they didn't contact me at all. In fact I had to go to quite some lengths and wait nearly 3 weeks to get any kind of response which frankly has worked out worse for them than it has for me. The guy I spoke to on the phone actually had the cheek to ask me to remove the review on Facebook so I know it was that which got the show on the road. I almost laughed and said I'd consider it AFTER I got the refund since there's another review up there of a guy who waited 3 weeks more to get his refund after it was agreed.

In the meantime I ordered the same product from Scan which arrived in under 2 days at the cost of £0.68 more.
 
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the best advice I can give is that you should buy stuff from e-tailers that have drop off shops near your location, or you know that they have actuall retail shops. Personally I'm buying stuff from e-shop.gr and plaisio. Now plaisio is a retailer there are shops everywhere so no problem. E-shop is an etailer but they have drop off stores where I can recieve the things I ordered but most importantly, meet a representative (sort of) the company. There are many e-tailers in Greece that sell things A LOT cheaper than e-shop but I never buy stuff from them because I don't trust them at all. So better be safe than sorry.
 
Thelosouvlakia said:
the best advice I can give is that you should buy stuff from e-tailers that have drop off shops near your location, or you know that they have actuall retail shops. Personally I'm buying stuff from e-shop.gr and plaisio. Now plaisio is a retailer there are shops everywhere so no problem. E-shop is an etailer but they have drop off stores where I can recieve the things I ordered but most importantly, meet a representative (sort of) the company. There are many e-tailers in Greece that sell things A LOT cheaper than e-shop but I never buy stuff from them because I don't trust them at all. So better be safe than sorry.
Click to expand...

Problem is a lot of the enthusiast shops in the UK have no store presence and if they do it's a single store such as overclockers and scan.

The best thing we have as enthusiast stores in the UK are chains like Maplin which don't offer much in terms of high end hardware or independents which whilst I feel bad saying this and would love to support have to charge much higher prices and therefore are v unlikely to get my business when i can get quick delivery and far cheaper prices online
 
There aren't a lot of enthusiast stores in Greece, sadly. Not any that I really know of, if there are there are going to be small businesses in the big Cities of Athens/Thessaloniki/Patras (patras will have a lot I can assume, the best university school of IT is there)
 
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