New graphics card too loud - grounds for a refund?

[Nine Iron]

I recently got a new graphics card, but upon fitting and trying it I found it was WAY too loud for me, even at idle. I know this is totally subjective, but am I within my rights to return the card on this basis?

This is an online retailer, not ebay or anything. I've had a search on this, but can't find anything helpful.

Thanks in advance,

M.

 

[AlienALX]

You have seven days on DSR to return anything for any reason for a full refund. Once that time window expires you get up to 30 days to return for a full refund if it's faulty, after that you RMA IIRC.

So it depends on how long you have had it.

 

[Nine Iron]

You have seven days on DSR to return anything for any reason for a full refund. Once that time window expires you get up to 30 days to return for a full refund if it's faulty, after that you RMA IIRC.

So it depends on how long you have had it.

It came this morning. I think I'll move on it now, then.

 

[AlienALX]

What card is it? have you tried installing Afterburner to lower the idle fan speeds? you can set them RPM vs Temps so they ramp up accordingly. Theres no point ragging them if you're just doing general stuff.

 

[Nine Iron]

What card is it? have you tried installing Afterburner to lower the idle fan speeds? you can set them RPM vs Temps so they ramp up accordingly. Theres no point ragging them if you're just doing general stuff.

First thing I tried.

I set the fan speed to the minimum 32% in AB, and it was still blowing a gale. And I never went near any overclocks because it was going over 80 degrees at stock in Heaven.

 

[AlienALX]

Name and shame !

 

[Nine Iron]

Name and shame !

Not yet - return processes started, but I might have to sell on on ebay if it goes pear shaped!

 

[Feronix]

You have seven days on DSR to return anything for any reason for a full refund. Once that time window expires you get up to 30 days to return for a full refund if it's faulty, after that you RMA IIRC.

So it depends on how long you have had it.

2 Weeks on online purchases as per EU law, as long as the product is in the state and packaging that it arrived in

 

[AlienALX]

2 Weeks on online purchases as per EU law, as long as the product is in the state and packaging that it arrived in

DSR states 7 days.

http://www.which.co.uk/consumer-rights/regulation/distance-selling-regulations

The Distance Selling Regulations state that your right to cancel an order starts the moment you place your order and doesn’t end until seven working days from the day after you receive your goods.

 

[Feronix]

DSR states 7 days.

http://www.which.co.uk/consumer-rights/regulation/distance-selling-regulations

The Distance Selling Regulations state that your right to cancel an order starts the moment you place your order and doesn’t end until seven working days from the day after you receive your goods.

http://europa.eu/youreurope/citizens/consumers/shopping/returning-unwanted-goods/index_en.htm

 

[AlienALX]

http://europa.eu/youreurope/citizens/consumers/shopping/returning-unwanted-goods/index_en.htm

I'm not sure the UK follows EU law on buying and selling though.

 

[Feronix]

I'm not sure the UK follows EU law on buying and selling though.

I should hope so cause it's part of the EU.

 

[AlienALX]

I should hope so cause it's part of the EU.

Interesting ! I decided to check Scan's T&C and sure enough, 14 days.

c) Your right of cancellation
The rights of cancellation set out below apply to any agreement between you and us save insofar as the agreement is in respect of computer software if it is unsealed by you.
You have a right to cancel the agreement at any time before the expiry of a period of 14 calendar days which begins on the day the goods are delivered.
You may cancel by giving us notice in any of the following ways:
by a notice in writing which you leave at our address (given above);
by a notice in writing which you send by post to our address (given above);
by facsimile to our business facsimile number (given above);
by electronic mail to our electronic mail address (given above);

Bonus !

Edit. Just checked OCUK and sure enough, 14 days also. At last something half reasonable about the EU.

 

[Kilbane]

Edit. Just checked OCUK and sure enough, 14 days also. At last something half reasonable about the EU.

Obviously other than the open market trade and huge benefits this brings.

But back on point, the OP, you are able to return the item within 14 days of receipt for any reason.

 

[jimma47]

Jealous of your Euro selling laws.

OP did you get any audio or video of the card running? It could be faulty or it could just be normal operation. I'm not surprised the card would get hot and probably throttle if you're running at 32% fan. Is it a reference or aftermarket cooler?

I have pretty quiet cards - they don't spin at all until about 60 and get loud around 70 degrees + I don't think any are dead quiet unless they're passive or under water.

 

[Tolemac]

Supply of Goods and Services act applies here in the UK

 

[Nine Iron]

Right - it's gone back, so I can name-and-shame:

ASUS GTX950-M-2GD5

Should never have expected such a tiny cooler to be able to cope with 90 W, but you live and learn.

I think I'll stick with my 750 Ti Gaming (which performs better with my overclock) and wait for the entry-level Pascal later in the year.

 

[Feronix]

Right - it's gone back, so I can name-and-shame:

ASUS GTX950-M-2GD5

Should never have expected such a tiny cooler to be able to cope with 90 W, but you live and learn.

I think I'll stick with my 750 Ti Gaming (which performs better with my overclock) and wait for the entry-level Pascal later in the year.

Well,

The average Intel CPU used in gaming builds has 84 Watts and plenty people run those with the stock coolers. It works fine, you just can't really expect silence.

 

[Nine Iron]

Jealous of your Euro selling laws.

OP did you get any audio or video of the card running? It could be faulty or it could just be normal operation. I'm not surprised the card would get hot and probably throttle if you're running at 32% fan. Is it a reference or aftermarket cooler?

I have pretty quiet cards - they don't spin at all until about 60 and get loud around 70 degrees + I don't think any are dead quiet unless they're passive or under water.

Didn't get any video, but I did fiddle with the speeds in Afterburner - 32% was loud, and 100% might as well have been a Delta at max chat. Temps in Heaven were dreadful, creeping over 80.

I was planning on selling my 750 Ti gaming to cover it, but had this been a replacement for a broken card I would have definitely tried the 950 with the TF cooler on it - a year I've had this thing, and I've never heard it, despite overclocking to 1400+ and kicking it in the bollocks over and over again with benchmarks.

 

[Kushiro]

Could have just been a dud tbh.