MSi v EVGA
- Thread starter GODuk
- Start date
dugdiamond
New member
msi +1
S_I_N
New member
EVGA they run cool as is plus thier customer service is second to none plus you have thier step-up program if'n ya decide to go bigger within 90days simply pay the difference between what you actually paid (minus shipping and taxes) and the cost of the new card. example I paid 279$ for mine stepped-up to a 570 and only paid 79$ shipped for the difference
MSI for me for the product. EVGA for the service. (sorry, I know this isnt completely helpful).
I found EVGA products to be reliable but a bit uninspired in general. The comparison of the 570s in the product line illustrate this pretty well for me.
But if you call EVGA then generally they give you a solution. I had lots of grief with MSI when I actually needed support. Even the driver download site is pretty annoying. The are trying to automate way to much. Efficient, but not good service.
I found EVGA products to be reliable but a bit uninspired in general. The comparison of the 570s in the product line illustrate this pretty well for me.
But if you call EVGA then generally they give you a solution. I had lots of grief with MSI when I actually needed support. Even the driver download site is pretty annoying. The are trying to automate way to much. Efficient, but not good service.
I'm currently dealing with EVGA customer service and I have to say I'm not that happy.
I haven't had to use MSI's before.
If EVGA don't sort this out for me then I'm only going to buy from Asus, MSI and Gigabyte.
I know for a fact Gigabyte have an awesome RMA service as I've had to use it a couple of times. They also have a UK RMA location.
EVGA want you to post to Germany and MSI to China or Japan I think.
I haven't had to use MSI's before.
If EVGA don't sort this out for me then I'm only going to buy from Asus, MSI and Gigabyte.
I know for a fact Gigabyte have an awesome RMA service as I've had to use it a couple of times. They also have a UK RMA location.
EVGA want you to post to Germany and MSI to China or Japan I think.
Well, when I bought my GTX570 from them they had this:
http://eu.evga.com/articles/00602/
Which is pretty much the reason I went with them as I quite liked the sound of getting a card sent straight out to me and also getting some pre paid postage. Also that EVGA "CLAIM" to pride themselves on their customer service.
Well, after only 7 months my 570 died and I've started the RMA process. You have to go through the support ticket system first and then they will approve you for an RMA. The dude dealing with my support ticket didn't read what I sent to him as he asked me to try the card in another system which I had clearly stated I had already tried.
Anyway, my RMA was approved but it then said the Advance RMA option is "temporarily disabled" which no reason why and no time frame on when the service will be available again.
I said I still wanted the pre paid postage labels sent to me as it played a large part in why I actually bought the card from EVGA when I did. I bought it in January and registered it in plenty of time to be eligible for the offer.
They are now saying that I can't have the labels as it's only an option with the Advance RMA. I said I would like to use that option but it isn't available through no fault of mine and I don't particularly want to pay the £20 odd quid for the card to be insured and sent to Germany.
Anyway I've now asked for a managers email address or phone number to take it up further. I don't particularly want to call them as that's a bloody German number too.
I expect it's fine if you're in the States as you are. Not so good in the UK.
http://eu.evga.com/articles/00602/
Which is pretty much the reason I went with them as I quite liked the sound of getting a card sent straight out to me and also getting some pre paid postage. Also that EVGA "CLAIM" to pride themselves on their customer service.
Well, after only 7 months my 570 died and I've started the RMA process. You have to go through the support ticket system first and then they will approve you for an RMA. The dude dealing with my support ticket didn't read what I sent to him as he asked me to try the card in another system which I had clearly stated I had already tried.
Anyway, my RMA was approved but it then said the Advance RMA option is "temporarily disabled" which no reason why and no time frame on when the service will be available again.
I said I still wanted the pre paid postage labels sent to me as it played a large part in why I actually bought the card from EVGA when I did. I bought it in January and registered it in plenty of time to be eligible for the offer.
They are now saying that I can't have the labels as it's only an option with the Advance RMA. I said I would like to use that option but it isn't available through no fault of mine and I don't particularly want to pay the £20 odd quid for the card to be insured and sent to Germany.
Anyway I've now asked for a managers email address or phone number to take it up further. I don't particularly want to call them as that's a bloody German number too.
I expect it's fine if you're in the States as you are. Not so good in the UK.
