We last night was interesting,
as usual nearing the end of the month i logged onto my online banking account.
Well tried to! A message appeared telling me i had entered incorrect details, so thinking as i was tired, i tried again unsucessfully. Login locked, next step phone my telephone banking service.
Soon as i entered my acc. No. i was directed to an advisor which was strange i thought. Was told this was because i had been locked from my online banking, "fair enough" i said. "Re-apply using a new pin etc" the kind lady advised, duly did so and got the shock of my life once i logged in.
Every penny i own GONE!
Current account now wiped out. Even my saving , cash ISA's had been transferred to my current and spent.
Sort of stared dumbstruck at the screen for a few minutes.
Right phone the banks telephone banking service sort this out.
"Are you sure you haven't spent all your money sir" the awfully kind nice but obviously dim lady asked.
"No" I explained resisting the urge to shout obscenities down the phone.
"Oh well i'll transfer you to our fraud investigations team then" she stated.
After about half an hour explaining I didn't spend all my money, transfer my savings and access my online banking the day previously, changing all my details and stealing loads of personal information, they kindly said OK its fraud.
NOOOO REALLY!
Turns outs someone rang the telephone banking the day before, passed security was given new pin etc, logged into online banking , transferred funds into debit card account and had a nice spending spree.
Now all this was going on in London at the same time i was buying my daughters birthday present in Tescos in Teesside. Apparently i can be in two places at once now?
Mind you the fraudsters kindly left me £1.93 to spend today.. how kind.
Now left having to wait 7-10 days for the investigation to run its course, register with credit checking agencies to make sure im not buying a Ferrari and the worry of what else they are up to!
Ahhhhh happy days
as usual nearing the end of the month i logged onto my online banking account.
Well tried to! A message appeared telling me i had entered incorrect details, so thinking as i was tired, i tried again unsucessfully. Login locked, next step phone my telephone banking service.
Soon as i entered my acc. No. i was directed to an advisor which was strange i thought. Was told this was because i had been locked from my online banking, "fair enough" i said. "Re-apply using a new pin etc" the kind lady advised, duly did so and got the shock of my life once i logged in.
Every penny i own GONE!
Current account now wiped out. Even my saving , cash ISA's had been transferred to my current and spent.
Sort of stared dumbstruck at the screen for a few minutes.
Right phone the banks telephone banking service sort this out.
"Are you sure you haven't spent all your money sir" the awfully kind nice but obviously dim lady asked.
"No" I explained resisting the urge to shout obscenities down the phone.
"Oh well i'll transfer you to our fraud investigations team then" she stated.
After about half an hour explaining I didn't spend all my money, transfer my savings and access my online banking the day previously, changing all my details and stealing loads of personal information, they kindly said OK its fraud.
NOOOO REALLY!
Turns outs someone rang the telephone banking the day before, passed security was given new pin etc, logged into online banking , transferred funds into debit card account and had a nice spending spree.
Now all this was going on in London at the same time i was buying my daughters birthday present in Tescos in Teesside. Apparently i can be in two places at once now?
Mind you the fraudsters kindly left me £1.93 to spend today.. how kind.
Now left having to wait 7-10 days for the investigation to run its course, register with credit checking agencies to make sure im not buying a Ferrari and the worry of what else they are up to!
Ahhhhh happy days
