I recently bought a DFI from ebuyer.co.uk which worked for about a week and then died, i tested it several times and i was 100% sure it was dead so i RMAd it, they got it and sent an email back saying 'we cannot carry out the RMA as you have not included the driver disc' followed by another email saying we have tested the board and are unable to replicate the fault so we are sending it back. Got around to testing it today ready to sell it and guess what, still dead. although now it is outside of ebuyers 28 day warrenty.....'this is their fault' i think to myself so i go to ring them and give them an earful... but wait, their customer service staff dont do saturdays. So now i have to wait more time till i get to shout at someone followed by either the chance that they screw me over for 50-60 pound or that i have to wait like 2 months for them to send it off to DFI in the netherlands ARGH!
Ebuyer ftl
- Thread starter llwyd
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GrimReaper
New member
name='llwyd' said:
ocuh thats gota hurt
btw what was the problem with it? didnt boot at all completely dead?
I had a very similar problem a few days ago with ebuyer mate.
My folks motherboard kept loosing the BIOS settings. So I RMA'd it to them, and 2 days later they sent it back without a note or any reason why they hadn't exchanged it.
So i chased them and found out it was because it was missing the CD. I sent it back again (this time with the CD) and rather than exchanging the board like I selected on their website, they gave me a refund.
A refund might sound like a good ending, but when you consider that the only reason they did this was because they didn't have a board of similar price to do an exchange, and I had to wait 3 days for the money to clear back into my account - its pretty crap.
My folks motherboard kept loosing the BIOS settings. So I RMA'd it to them, and 2 days later they sent it back without a note or any reason why they hadn't exchanged it.
So i chased them and found out it was because it was missing the CD. I sent it back again (this time with the CD) and rather than exchanging the board like I selected on their website, they gave me a refund.
A refund might sound like a good ending, but when you consider that the only reason they did this was because they didn't have a board of similar price to do an exchange, and I had to wait 3 days for the money to clear back into my account - its pretty crap.
Rastalovich
New member
XMS said:
To look at it from a regular retailers` pov, u`ve had a fair service there if we`re `being` fair.
However, any1 the likes of the frequent users of this forum - want the goods delivered within a day or so, and an rma done likewize, and to result a week+ l8r with no mobo and u`r cash back (probably less a few cents in postage) - we won`t be happy. It`s a week+ wasted from our pov.
In u`r shoes XMS, I`d feel similarly, but reflecting on it a few months l8r I`d understand.
name='Dav0s' said:
Yeah but its the lack of communication thats the problem. All they needed to do was let me select a new board and we could have avoided the 3 day wait for the refund, followed by the 2 day ordering time for the new one (not that it turned up on Friday like i selected anyway).
Rastalovich
New member
name='XMS' said:
Mentioning communication, I must confess they took a full 10 days to reply to a ticket on a lead they delivered wrong.
Phnom_Penh
New member
I've had a couple of RMA's with Ebuyer, all have been refunds, so I guess you're the odd one out. These days, it's better to send something back to the manufacturer if you want a replacement, or send it back to the retailer if you want a refund.
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