ASUS' ROG STRIX OLED XG27AQDMG "Glossy" monitor is now available from Overclockers UK

[WYP]

ASUS' ROG STRIX OLED XG27AQDMG "Glossy" monitor is now available from Overclockers UK

ASUS' new ROG STRIX OLED XG27AQDMG with "world’s first" glossy panel is now available in the UK.



Read more about ASUS' ROG STRIX OLED XG27AQDMG becoming available in the UK.

 

[Dicehunter]

So it's basically the PG27AQDMG, Same exact res, Refresh rate, Same exact external design but the only real difference is they swapped out the removable stand for something different and didn't include a KVM. For the price it's damn good, Just a shame Asus' warranty and customer service are both dog water.

 

[Warchild]

So it's basically the PG27AQDMG, Same exact res, Refresh rate, Same exact external design but the only real difference is they swapped out the removable stand for something different and didn't include a KVM. For the price it's damn good, Just a shame Asus' warranty and customer service are both dog water.

depends where you are located and what item needs RMA

Their monitor Customer service is fantastic. I had swift replaced in less than a week and was shipped from Germany. It wasnt a refurb. It was brand new.

I think their Mobo/peripheral and PSU customer service however is terrible.

 

[Dawelio]

depends where you are located and what item needs RMA

Their monitor Customer service is fantastic. I had swift replaced in less than a week and was shipped from Germany. It wasnt a refurb. It was brand new.

I think their Mobo/peripheral and PSU customer service however is terrible.

Think our fellow forumer Dicehunter would disagree, remembering him getting his monitor replaced like 7 times and even some of them being refurbished ones.

So the mileage may vary from person to person, just like any other customer service really. But in this regard, one of the bigger tech Youtubers has actually made not one, but two videos regarding their customer service being bad. That says something about them in all honesty. Hence meanwhile I do see where you are coming from, I personally can't agree with you seeing the bigger picture of thier company in this case.

 

[meuvoy]

Think our fellow forumer Dicehunter would disagree, remembering him getting his monitor replaced like 7 times and even some of them being refurbished ones.

So the mileage may vary from person to person.

My experience with them is exactly what's been in the news recently, they will try their best to substantiate a claim that they don't HAVE to fix your issue, if they find it they will definitely use it as an argument to deny your warranty but if they don't, it's smooth sailing. I've had many products from Asus over the years (and BTW I'm in Brazil) and actually a large amount of them had issues, a few had warranty left and I did have 2 warranty claims denied from them, a few years ago I decided to avoid Asus products after buying two identical phones from them that had the same issue that they themselves told me it was a known factory defect from those models and the.They denied service on one of the units, asking me to pay over the price of it to fix it because of an unrelated damage.

It really seems to be what Asus HQ instructs all Asus entities around the globe to do.

So yeah mileage will vary depending on your luck of who gets your product to review, and if they find any reason to make an argument against your warranty claim or not.

 

[Dicehunter]

depends where you are located and what item needs RMA

Their monitor Customer service is fantastic. I had swift replaced in less than a week and was shipped from Germany. It wasnt a refurb. It was brand new.

I think their Mobo/peripheral and PSU customer service however is terrible.

I've had terrible experience with them regardless of what the product is, Mobo, GPU, Monitor, Mouse, Just terrible all round, There's a reason techtubers with any measure of integrity are dropping them as a sponsor.

Think our fellow forumer Dicehunter would disagree, remembering him getting his monitor replaced like 7 times and even some of them being refurbished ones.

So the mileage may vary from person to person, just like any other customer service really. But in this regard, one of the bigger tech Youtubers has actually made not one, but two videos regarding their customer service being bad. That says something about them in all honesty. Hence meanwhile I do see where you are coming from, I personally can't agree with you seeing the bigger picture of thier company in this case.

Yeah that was not a good look for Asus, 1 of the replacements to my brand new PG278Q I got from them, All of which were refurbs, Smelled of actual poop. I closed the box and immediately demanded a refund which I got without too much hassle.

My experience with them is exactly what's been in the news recently, they will try their best to substantiate a claim that they don't HAVE to fix your issue, if they find it they will definitely use it as an argument to deny your warranty but if they don't, it's smooth sailing. I've had many products from Asus over the years (and BTW I'm in Brazil) and actually a large amount of them had issues, a few had warranty left and I did have 2 warranty claims denied from them, a few years ago I decided to avoid Asus products after buying two identical phones from them that had the same issue that they themselves told me it was a known factory defect from those models and the.They denied service on one of the units, asking me to pay over the price of it to fix it because of an unrelated damage.

It really seems to be what Asus HQ instructs all Asus entities around the globe to do.

So yeah mileage will vary depending on your luck of who gets your product to review, and if they find any reason to make an argument against your warranty claim or not.

It's just safer to not deal with them, I have enough stress in my life without dealing with all of that. Outside of the gym, My PC is my zen space where I browse the forums, Play some games, Chat with friends, I don't want to deal with BS.

 

[Dawelio]

I've had terrible experience with them regardless of what the product is, Mobo, GPU, Monitor, Mouse, Just terrible all round, There's a reason techtubers with any measure of integrity are dropping them as a sponsor.

Absolutely agree!

Yeah that was not a good look for Asus, 1 of the replacements to my brand new PG278Q I got from them, All of which were refurbs, Smelled of actual poop. I closed the box and immediately demanded a refund which I got without too much hassle.

Lucky you got it hassle free, good for you on that one

It's just safer to not deal with them, I have enough stress in my life without dealing with all of that. Outside of the gym, My PC is my zen space where I browse the forums, Play some games, Chat with friends, I don't want to deal with BS.

Absolutely, amen to that brother!