Aria will not accept my Gigabyte board is faulty because OC is not covered.

Renderz

New member
Hey guys, I wanted to throw this one out to you. I recently had some bad luck with a [font=arial, sans-serif]Gigabyte SKT-2011 X79-[/font][font=arial, sans-serif]UD3 I ordered from Aria; they rejected an RMA on the grounds that the board is stable at stock speeds, OC is not covered[/font]

[font=arial, sans-serif]I literally cannot over clock more than 10mhz, sometimes even 1mhz will cause instability.[/font]

[font=arial, sans-serif]I disagree with Aria's conclusion that Overclocking isn't defined as faulty, many of the board's functions is designed for overclocking; it comes with a CD that has overclocking features and of course a major proportion of the BIOS is designed so users can overclock.[/font]

[font=arial, sans-serif]They are now demanding that I make arrangements for me to have the board sent back to me at my expense which is infuriating.[/font]

[font=arial, sans-serif]I wanted to canvas your opinion; who is right? Aria or me? [/font]
 
overclocking use has never really been supported by retailers. I'd take it up with the Manufacturer imho its out of Aria's hands if it works stock.
 
imho if the company markets overclocking and provides software for it then it should be covered! most people who by this platform will overclock on it. so i find it a bit ironic when people say its not covered, why would for example MSI boards have OC genie/1 click overclock on the box then, if they are not going to cover it?????

Take it up with gigabyte, im sure they will sort you out.
 
the retailers will market it the way the manufacturers provide info for. No retailer afaik supports overclocking unless its on their preoverclocked bundles then you have a claim with them outside that its a manu's issue not the retailer. Back when I first got started with overclocking most would not warranty a product if it had been overclocked. Now-a-days they encourage it to a degree
 
have being been in both markets of manufacturing and sales it is a tough call for the retailer.

not knowing the story, just upon what has been released, the retailer does sell over-clocked "kits"

and to follow-up a small issue as you say, this should have been a RMA. but, their deem with the

manufacturer to get their replacement. and replacing a working part isn't necessary. you'd have to

take this up with Gigabyte and thier customer service. now to get your part back, again, not knowing

Aria cs rep and what they told you, you should contact that same rep and see what can be done.

it sucks hard to find out this kind of issues, but then this isn't a stock issue and it's hard to get

"perfect" service from this venture.

airdeano
 
You should have given them another BS reason why you gave it back. BTW AMAZON and Newegg will accept products for ANY reason, including OC instability. You may run into issues if you fry a board via OC. Also Gigabyte should be able to handle your return if you have OC issues, ASUS does.
 
Does Aria's site advertise its overclocking abilities as part of its selling specs? if so then the 'not fit for purpose' cliche could be used to get yourself a replacement. As others have said though it sounds like you should be going straight to the manufacturer with this one
 
Contact Gigabyte direct. They have fantastic customer service, in my experience, and they will sort out any problems.
 
unfortunately I'd say you're screwed dude
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Even looking on the gigabyte website it doesn't specifically mention anything about overclocking. And unless it's sold in order to have the ability to overclock then it's "fit for purpose"

that said, if aria wont take it back that's pretty sucky of them in terms of customer service, I bet a good proportion of their customers do overclock, and despite their good prices i'd now be a bit wary about buying from them

Best bet is to find a supplier with a good 28 day or so no quibble returns policy
 
Have you ever thought it might be your cpu that isnt allowing you to overclock?

TBH overclocking is a freebie and in no way are you entitled to the extra performance, if they marketed stuff as guaranteed to overclock at least X% then sure you would be entitled but stuff is sold to work as is at stock speeds, just cause it has the options to maybe run faster doesnt mean it will run faster.
 
In the past I would have had no sympathy with you.

However, these days overclocking is promoted, right down to the manufacturers almost expecting you to do it, bragging about how good they are in alot of cases. To which I'd expect cover for it.

Not being able to do.. 4g or 4.5g is one thing. Not being able to go up by 10mhz is a flaw. Will it do turbo stuff from stock ?

Aria suprizes me as they know more about oc'ing than most retailers.

.. of course each case is different and exact details are unknown.
 
I'd say Aria is right. They sell stuff stock as working from the manufacturer, if you decide that you want to make the parts work a bit harder then it's your own fault. Just because Gigabyte put the features on the board doesn't mean Aria will cover it and it doesn't mean you have to use it.

Also Aria CS reps are just following the company policies and im sure if you lok around on the Aria site you will find them.
 
Shouldn't have mentioned it was caused by overclocking :\ As to what you can do I'm not 100% you could try contacting Gigabyte but I'm pretty sure all RMA with Gigabyte motherboards is done via the retailer.
 
TBH dude you should leave the BCLK alone, its all about the multi. Now you just look like a n0000b go back and try again.

Aria were right.
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You just tried overclocking it the wrong way, the board and CPU are fine.
 
TBH dude you should leave the BCLK alone, its all about the multi. Now you just look like a n0000b go back and try again.

Aria were right.
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You just tried overclocking it the wrong way, the board and CPU are fine.

Lol i think TTL is right, how do you overclock?
 
Hi Terry,

It's a difficult situation with regards to Overclocking. Perhaps in a few years Manufacturer T&C's will change to reflect the rise and promotion of Overclocking as it seems OC'ing is on the rise, especially in hard times when people like yourself want something for nothing from there system(s).

The likes on Intel and AMD do promote Overclocking and market it heavily - AMD's BE CPUs for one, Bulldozer, and Intel' recent warranty program for "K" SKUs for Overclocking. However, even though they do promote Overclocking massively, they don't condone it in their T&Cs and will not warrant for Overclocking failures. There are cases where a select minority to take a blind eye to the T&Cs but it's quite often the case warranties do not accept Overclocking.

We do (as someone mentioned) Overclocked bundles and systems but these carry there own warranties by us only - 1 year RTB. These are not warranties provided by our suppliers or manufacturers - this is from our own pocket so to speak. Actual individual products like CPUs, Motherboards, RAM, Graphics Cards etc do not come with a warranty for Overclocking inadequacies. We cannot send these back to our suppliers just because they cannot Overclock. Overclocking is a "freebee" and it's down to the individual product tolerances on how it can Overclock as it does vary per product - no same hardware is the same even if it is the same product - Overclocking can be a game of pot luck which is why we offer Overclocked Bundles as we have to test them so we can guarantee they do work and thus offer a warranty period of 1 year with us.
 
Hi,

I had a similar situation a little while back - don't think it was with Aria, cannot recall.

Basically I'd bought a bundle of a cheaper (but still respectable) MSI motherboard along with a 2500k. The bundle was a self-assemble but marketed as an "overclockers" bundle - shipped as it was with an unlocked CPU who's whole purpose is to overclock, else why unlock it.

When trying to overclock the system really struggled to maintain stability - the board was also severely lacking on features to aid overclocking. All I could adjust were basic vCore and the like, none of the settings I'd been used to on prior boards. Again, odd for a bundle marketed for overclocking.

As I kept using the board it started getting more and more quirky - overclocked or not - and things failed on it. First the Gigabit lan refused to connect at anything other than 100mbps, then the UEFI bios stopped working in anything other than "old style" mode.

I ended up returing the board and getting an ASUS P8Z68-V Pro - which was a revelation, it just worked, had all the feature I'd expect and was perfectly stable. Add to that things didn't start breaking.

When I returned my old MSI board they checked it and said nothing was wrong. They even said the BIOS and NIC worked just fine for them - why I really cannot figure as they just simply failed for me. When asked, they could not tell me how they tested and I suspect they did not consider being able to connect at just 100mbps as a fault, nor did they consider my failed UEFI bios screen as a problem as I could still access everything in the old way. I was just really surprised that these other faults were not apparrent to them.

So, they thought I had a "working" board - regardless of the faults - so my case rested on the fact that the board was generally unstable and could not overclock. As this was contrary to how the bundle was marketed they in the end gave me a full refund. My case was probably strengthened by the fact I'd just bought the new motherboard from them but still, they agreed with me in the end.

Now, if I'd broken something on my board, or blown it up trying to overclock & getting it wrong, then that's on me. I'd have taken the hit. However, as the product had been bought and marketed for a specific purpose - that being overclocking - and it wasn't even able to manage the poorest over overclocks others were achieving with relative ease, I think I was right expecting a refund.

I can see how this is a contentious issue. It's hardly fair on the on line retailers to refund boards where a heavy-handed user has broken them through lack of care - not that I'm saying the OP has, just siting it as an example. But equally if something is marketed as being able to do something then it cannot, well, that's not fair on the user.

We've learnt to expect more from our high-end kit these days. The old core 2's (I still have a Q6600 and Q6700) were revolutionary in their clocking potential as it was largely unexpected - and certainly not marketed as a feature. Now however we have chips that are both designed and marketed to overclock with motherboards that support this. So, if a product doesn't manage to deliver at least the lowest OC others are achieving while remaining stable then the customer has been let down.

I'd like to add that I know it's possible to get it wrong and inadvertantly break something. For anyone new to overclocking I'd say read read read & take baby steps to avoid damaging your purchase. Even as a fairly experienced overclocker I still read loads on overclocking Sandy B. prior to purchase - I even read up on the specific MSI motherboard that gave me such problems and it seemed fine - not up there with the best certainly, but acceptable for my moddest needs. However it did not perform for me as it appeared to for others - suggesting an underlying fault on the board.

Additionally, and this was a kick in the teeth I did not like, BIOS updates for the MSI board - while reportedly addressing issues - actually REMOVED certain features on the board regards over clocking. Bascically my "budget" board was thought to be a little too good compared to other high-end boards introduced. So, yet another variable there!

To the OP, if the board is testing ok I'd give Aria the benefit of the doubt and try overclocking again. It's been suggested that your were base-clock overclocking - which is the "old" way of doing things for the most part - so possibly using multiplier-based OC will yield the results you expect. There's plenty of people on these forums that would be more than happy to help guide you.

Sorry for the long post - it's just what I do
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Cheers,

Scoob.
 
as rawz pointed out mate aria do sell oc bundles and oc'd kit but they test that before selling it and its only one those that any overclockability is covered (and at their cost).

buying bits off the shelf and expecting instant oc is all a lotto as no 2 bits lock the same.

also user error is obvious, its all about the blk and cpu multi dude :thumb:
 
Hey guys, just an update. First off, sorry for the confusion. I have been using the multiplier. I've since got an Asus P9x79 with all the other components that I had used with the Gigabyte so I know it was a board fault.

Anyway, I'm not happy with Aria. It's not a matter of taking sides, it's a matter that I have a product, that does not fully function and that does include the ability to change the speeds.

I'm having it sent back and I'll take it up with Gigabyte. But Aria have lost a loyal customer. I've returned things to Amazon without any hassle or argument so they will be getting my money in the future.

I'm sure my opinion will be treated as disgruntled, but I stand by what a modern motherboard that has all the O/C features should do within reason.
 
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