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Old 27-03-17, 09:54 AM
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BT fined £42 million over late installations to telecom providers

BT fined a £42 million by Ofcom over late installations to telecom providers, as well as a £300 million in compensation to the corporate customers that are affected.



Read more on Ofcom fining BT £42 million.

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Old 27-03-17, 05:58 PM
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Well ofcom said they would. At least they are keeping to that
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Old 28-03-17, 12:19 AM
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How about compensating users for poor internet speeds?
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Old 28-03-17, 12:47 AM
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Originally Posted by Kaapstad View Post
How about compensating users for poor internet speeds?
This is technically what they are doing. Fining them for not delaying faster internet infrastructure.
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Old 28-03-17, 01:14 AM
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This is technically what they are doing. Fining them for not delaying faster internet infrastructure.
Don't think so

What about interruptions to their service?
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Old 28-03-17, 03:01 AM
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Don't think so

What about interruptions to their service?
That's not what you asked now was it?
Poor internet speeds is not the same as interruptions... my point stands.
Either way they are still technically fined for missing appointments on fixing these issues. Should read the last article about this. It says everything about what they are trying to do
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Old 28-03-17, 03:25 AM
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Originally Posted by NeverBackDown View Post
That's not what you asked now was it?
Poor internet speeds is not the same as interruptions... my point stands.
Either way they are still technically fined for missing appointments on fixing these issues. Should read the last article about this. It says everything about what they are trying to do
I would say zero internet speed is most definitely classed as a poor internet speed.
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Old 28-03-17, 03:51 AM
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I would say zero internet speed is most definitely classed as a poor internet speed.
If you want to be anal about it yes, but really they aren't classified as such. And again, read the article. They are being fined for those things. I don't see what you need to complain about here. They are on your side...
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Old 28-03-17, 03:53 AM
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Originally Posted by NeverBackDown View Post
If you want to be anal about it yes, but really they aren't classified as such. And again, read the article. They are being fined for those things. I don't see what you need to complain about here. They are on your side...
None of that fine goes to the end users who have had the actual problems does it !!!
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Old 28-03-17, 04:36 AM
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None of that fine goes to the end users who have had the actual problems does it !!!
Can't believe you of all people are this naive.

Quote:
Today Ofcom, the UK's independent regulator and competition authority, has announced plans to set automatic compensation fees for delays in repairing services, missing scheduled appointments or delaying the start of broadband services. These new rules plan on setting compensation fees of £10 per day for delays in repairs, £30 per day for missed appointments and £6 per day for a delayed start of services.These payments will be paid automatically to users
Directly from Marks original article. C'mon man you should know to read the stuff before posting
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