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  #1  
Old 16-01-07, 10:44 PM
JN JN is offline
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OC3D Article: Overclockers UK - Swish New Website, Same Shoddy Service?

It's not like us to go on a witch hunt after websites with poor customer service. However, after several bad experiences reported by our members and now one which I've been able to document first hand - it was finally time to get thing out in the open.

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  #2  
Old 16-01-07, 10:46 PM
Toxcity Toxcity is offline
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oooooOO XMS treading dodgy water here dude..

I would keep a watch over your left shoulder from now on.

Nah joking.. You have done the right thing.. When I upgrade blah blah I will be using ether specialtech or Scan..
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Old 16-01-07, 10:55 PM
NickS NickS is offline
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Good read XMS. I'm glad you're taking a stand. I guess they didn't know who they were messing with! :
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Old 16-01-07, 11:04 PM
deathwish deathwish is offline
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at least you got a response from ocuk i have been trying to contact coolermaster without any luck sent off about 5 emails not even the smallest indication of interest so yea what you ment to do
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Old 16-01-07, 11:22 PM
Ham Ham is offline
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You've just put me off them for life
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Old 16-01-07, 11:24 PM
Toxcity Toxcity is offline
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Quote:
Originally Posted by name='Ham'
You've just put me off them for life
Agreed!

They seem very unsociable...
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  #7  
Old 17-01-07, 12:23 AM
jiffz jiffz is offline
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OCUK do try to be as little helpful as possible. Customer service is definately not their strongest point. I once tried to RMA my medusas after they broke, they were less than a year old but they didn't offer to help or give details of who to get them replaced.

I was forced to contact speedlink myself in germany, then they directed me to a UK company that replaced my medusas for £15...
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  #8  
Old 17-01-07, 02:14 AM
dave87 dave87 is offline
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I agree Overclockers customer service is a little shoddy - though they were majorly helpful when a PSU blew - sent me a NeoHE 480w in replacement for a standard 300w Antec (that came bundled with a case that cost less than the NeoHE)

I must admit, however, they did take their time, and required constant chasing to get the replacement sent out. They do have some rather good deals, however.
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  #9  
Old 17-01-07, 02:27 AM
MikeEnIke MikeEnIke is offline
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Dugg Definately should let people know about this.
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Old 17-01-07, 11:06 AM
Dav0s Dav0s is offline
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I tried to RMA my DFI motherboard last year, royal mail informed it had been delivered but OCUK lost it, and said I should take it up with royal mail! They are a terrible terrible company and more events like this should be brought out into the open to show people exactly what sort of company they are buying from.
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