Originally Posted by EdgeDs
Having read this review and being a long term viewer of the Youtube channel I put my fair in TTL and I have too agree with a lot of what is said in this review. However my experience with the actual Pc has been quite tragic not only was the build time very long as I did not pay for the fast build and too be fair it was January when I ordered it which is a fairly busy time but after 20 odd days it turned up and looked great. The initial benchmarking showed great speed too but the PC endlessly blue screened after a short time of use and had too be returned. Pc Specialist apologised which I though was fair enough and promised too fix as soon as possible then I started too get emails apologising for the delay if fixing and so it continued.
Today they finally returned the Pc only for me too find that it looked like they had been using it for a game of football over the weekend. The case had a piece broken of the back lip. The sides were not correctly attached and even the front magnetic dust cover was detached. So at the end of the day this Pc has turned out too be nothing more than the most expensive game of pass the parcel I have ever played and after over 50 days I still do not have a new Pc just a £1800 dent in my bank account.
Hey there EdgeDs,
First of all my apologies that the system arrived with you in a less than operational state. Furthermore my apologies that the system arrived after the RMA in a less than perfect condition.
We pride ourselves in offering the best customer support that we can, so to hear your experience is different, troubles me. I will personally speak to the staff who dealt with your system once I can pull up your order.
We have had our busiest January and February for several years, this pushed back our orders from our estimated lead times. We are working overtime to reduce this backlog and bring the lead times down to our preferred timescale.
As for your system, could I trouble you to drop me you email address in a PM so I can resolve the reported issues as a matter of priority?
I am leaving the office in 10 minutes but I will pick this up at 6am tomorrow.
PC Specialist - T.D