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Old 26-08-17, 11:12 AM
LookAtMeOne LookAtMeOne is offline
Join Date: Aug 2017
Posts: 1
Lightbulb NZXT Kraken x62 lighting issue

Hi! I just bought a Gigabyte x299 Aorus Gaming 9 motherboard. During the installation of Windows, everything was perfect and the backlight of the kraken glowed white. But after Windows was installed, backlight just does not working at all. The backlight does not react to the CAM settings in any way. And this applies only to lighting, because the cooling works fine. I've already tried everything. I reinstalled Windows 5 times, reinstalled CAM 5 times. It did not help. I have Hue+ by the way, and it works how it should. Do you have any ideas what's wrong with it, and what am I supposed to do? I'm not native English speaker. My apologies if I made a spelling mistake. Thank you!

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Old 26-08-17, 12:27 PM
Excalabur50's Avatar
Excalabur50 Excalabur50 is offline
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Join Date: Apr 2011
Location: Australia
Posts: 6,217
Try and swap out the USB cable as they have known issues use a regular micro usb cable from say a mobile phone and plug it into the back of your motherboard and see if that fixes it if not contact NZXT tech support and they can help you further.
NZXT Phantom 630 White=AMD Ryzen 1700X=MSI X370 Gaming M7 ACK=Intel Optane SSD 9 480GB PCIE=32gig 3200Mhz GSkill Flare X= MSI GTX1080 Seahawk X=NZXT Kraken X62=MSI MPG341CQR=MSI GK80 Vigor=Corsair Force LS 960GB=Cougar 700M=EVGA Supernova 850 G2=White Sennheiser Game One=NZXT Hue+ with Aer RGB fans and RBG strip=Pioneer BDR-209D=Windows 10 Pro=Thrustmaster T16000M HOTAS=Corsair MM800 RGB CE
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