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  #1  
Old 08-04-15, 04:39 PM
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voodoografix voodoografix is offline
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Alphacool NexXxoS GPX - Nvidia Geforce GTX 760 M01 - incl. backplate - black

Hi I bought Alphacool NexXxoS GPX - Nvidia Geforce GTX 760 M01 - incl. backplate - black for a Gigabyte GeForce GTX 760 WindForce 3X OC Rev 2.0, 4GB GDDR5 (GV-N760OC-4GD) which it clearly states is compatible but on fitting said Gpx to the card as the user manual directed the power connectors do NOT marry up to the machined area of the block missing it by 3mm . I have emailed Alphacool many many times and no reply I have also sent aquatuning an email again no reply A,nd looking on facebook this seems to ongoing issue for many people not being replied to .
I bought this block from your store via amazon .
I would like to know is there anything that can be done to remedy this problem .
As a customer having keep emailing you and alphacool and having no response I'm finding very frustrating .

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  #2  
Old 08-04-15, 07:24 PM
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Aquatuning Aquatuning is offline
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Hi,

I'm sorry you have not received a quick reply to your e-mail. i will chase up the Amazon team personally now for you.
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  #3  
Old 09-04-15, 05:02 PM
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voodoografix voodoografix is offline
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Thank you , Any help would be most helpful . I'm happy to send pics of the card not fitting the block if this would be of any help to yourselves .
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  #4  
Old 09-04-15, 09:08 PM
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Aquatuning Aquatuning is offline
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Hi,

Please send them to [email protected] that would be helpful.
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  #5  
Old 11-04-15, 10:21 AM
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voodoografix voodoografix is offline
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Will do thank you .
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  #6  
Old 13-04-15, 04:28 PM
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voodoografix voodoografix is offline
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Email sent sunday 12th of april with photos
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  #7  
Old 23-04-15, 09:51 AM
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voodoografix voodoografix is offline
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Seems I will be sending this Block back . I had to get amazon resolution involved as no one was willing to answer my emails , Other than yourself on this forum so I do thank you personally for any help you tried to steer me towards it's shame your counterparts don't seem to have the same customer support ethic as you.
You are a credit to them
. Only when amazon got involved did I get any help materialize . Your configurator on your site is wrong . I did ask if this would be changed no reply from aquatuning on that topic . Alphacool themselves have not responded either . But judging from their facebbook page this seems to be a growing trend judging by the posts from upset consumers . Shame on you alphacool . this is not a slight on either company just a personal account of my own experiences and accounts . I for one will be very wary of using the configurator on either site , if I can not trust the information is accurate their . But again I thank you personally for the help you offered .

Kind Regards Voodoo
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Old 23-04-15, 10:31 AM
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Aquatuning Aquatuning is offline
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Thank you for your feedback.

you will be glad to know that Alphacool are working on a new configuration tool and your card info will be corrected.

I'm very sorry you were not contacted in good time and will ask the managers to look into why this happened.
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  #9  
Old 23-04-15, 12:26 PM
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Many thanks .
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