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  #1  
Old 13-03-16, 03:04 PM
Bassl1n3 Bassl1n3 is offline
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Asus Sabertooth Z170 MK1 - Bent socket pins

Howdy,

Whilst applying some new Gelid thermal paste, my CPU slipped from my grip and landed into the socket bed causing some pins to bend. The motherboard no longer posts and states that there is an issue with the RAM. I have tested the RAM in another system and am positive that the bent pins are the issue.

I tried to re-align the pins using a magnifying glass and some jewellers tweezers but to no avail.

What are my options for getting this board repaired?


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  #2  
Old 13-03-16, 03:29 PM
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WYP WYP is offline
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any chance of a sharper image? it is a bit blurry to look at the pins properly.

You will need to make sure all the pins are in the right place, but aside from that there is not much else that can be done.
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  #3  
Old 13-03-16, 04:47 PM
Bassl1n3 Bassl1n3 is offline
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Apologies for the potato quality image. Uploaded the wrong image in my haste from my phone.



This should be a much sharper image.

I have seen threads from other members stating that Asus offer a repair facility for CPU sockets.

Thanks.
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  #4  
Old 14-03-16, 11:14 AM
[email protected] Ryan@ASUS is offline
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Join Date: Oct 2015
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Hi there,

This is correct, ASUS does offer a CPU socket repair service.

Correction - please contact the organization responsible for your RMA (most likely your retailer) and let them know you'd like CPU socket repairs. You retailer should coordinate this with the relevant personnel.

Be sure to specify all the details clearly (including your country) and that you are asking for a CPU socket repair (this is a chargeable service not covered under warranty, please bear this in mind - I have no idea how much it would cost though).

Upload an image too so they know what they are working with!

I still think you could repair it yourself with enough patience, and I believe our repair will swap the whole socket assembly out so if you duff up a few more pins trying to fix it, oh well at least you tried (though I don't want to be quoted on that )

Ryan
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  #5  
Old 23-03-16, 09:41 AM
[email protected] Ryan@ASUS is offline
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Join Date: Oct 2015
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Hi there,

I tried to contact you via PM but your inbox was apparently full again.

I have clarified, finally, with our service team that this service can be offered.

Since ASUS motherboard RMAs are handled by retailers in the UK we advise you contact your retailer who will arrange this through the distributor and the appropriate contact.

The service will be chargeable and is conducted by ASUS Czech Republic (they have Europe's motherboard repair centre). When you make contact it would be smart to send pictures of the damage to them so they can assess if it is repairable or not and how much it might cost.

Ryan
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