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Old 09-08-17, 04:56 AM
Excalabur50's Avatar
Excalabur50 Excalabur50 is offline
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Join Date: Apr 2011
Location: Australia
Posts: 6,211
NZXT Looked After Me Awesomely

G'day All,
Just thought I'd post about my recent experience with NZXT and their tech support, and I gotta say they did AMAZINGLY Well.

So I bought a set of Aer140 RGB fans with the Hue+ and the Hue+ seemed as though it kept failing I had the first one replaced by PLE Heatherton still a no go, so NZXT sent me another Hue+ on it's own it worked for a week and a half and folded when I bought a Aer120 RGB for my 1080 Seahawk.

So NZXT said you need to smash your current Hue+ and cut all the cables in half and we'll send you a new one, so the new one arrived Monday 09/08/17 but this one also had RGB strips included which was exciting to see how they performed compared to my CableMod RGB strip and bugger me no power on the Hue+ again.

This time I really had the S***S and said I want my money back, but NZXT said it may be the USB cable and to get a hold of a micro USB cable and route it to the back of the PC instead of the internal USB header on my NZXT USB hub so I got and old Samsung S5 USB cable plugged it in and bugger me it worked.

Then I hooked up the USB strips and only 2 out of the four worked so I swapped them around and now all 4 work and OMG do they look the gonads they pulse and flash multiple colours like the fans rather than being static like my CableMod strip which has served me well as I had it since release and as far as I'm concerned my system looks amazing.

So yes I can say that NZXT's service department are really good, they try incredibly hard to get any issues that you may have sorted and that I shall use and purchase their products and recommend to others to do so and I'm bloody happy ATM.

If your own Hue+ misbehaves try the cable swap and see if it fixes it for you too.
NZXT Phantom 630 White=AMD Ryzen 1700X=MSI X370 Gaming M7 ACK=Intel Optane SSD 9 480GB PCIE=32gig 3200Mhz GSkill Flare X= MSI GTX1080 Seahawk X=NZXT Kraken X62=Asus ROG Swift=MSI GK80 Vigor=Corsair Force LS 960GB=Cougar 700M=EVGA Supernova 850 G2=White Sennheiser Game One=NZXT Hue+ with Aer RGB fans and RBG strip=Pioneer BDR-209D=Windows 10 Pro=Thrustmaster T16000M HOTAS=Corsair MM800 RGB CE
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