Questions regarding MSI's RMA claims.

DwarfAdigginAhole · #1 08-10-20, 04:44 AM

I had sent my Gaming X 1080 TI in for RMA as it has been a constant defective problem card. I RMAed the first card and it was replaced with a completely different Gaming X 1080 TI, to which I had to RMA that card twice due to fan control issues and finally due to the temperatures thermal throttling even with fans at max. I sent it in and now MSI offered to give me a flat 400$ for the card. This feels like a massive spit in my face considering it has been a problem card ever since I got it new. After all I need a card and even getting a second hand 1080 ti on Ebay of the same make would be more than 400$. I had heard some members of the board were given model year newer replacements via RMA before and I wanted to know if I am stuck with the partial refund they gave me or if I can pursue a card replacement from them? It's beginning to make me lose more faith in MSI than what I already had considering they allowed for scalping of their 3080s.

Excalabur50 · #2 08-10-20, 09:26 AM

Mate it's a shame different places handle things so differently as MSI are great here in Australia, that being said just politely say to them that you aren't happy with the offered remedy and that if needs be you'll get in touch with (whomever your regulatory body) is and that you feel you're entitled to a card of the same value that you paid, explain all the issues and that they haven't met the necessary quality expected and they should do the right thing or you'll be prepared to take legal action if needs be.

Warchild · #3 08-10-20, 09:39 AM

Yeah Its seems odd. In Norway (ok this is a little old but maybe point still stands) I had a 580GTX that went down. Since I was a generation behind they actually offered a basic 680GTX as a replacement. It was stock compared to my MSI 580 but still a good upgrade for me.

Of course I took them up on the offer and then bought a second for SLI. However there were no partial refunds mentioned. It was full refund or upgraded GPU.

DwarfAdigginAhole · #4 10-10-20, 03:38 AM

So I want to create an update to this. MSI got in touch with me, an RMA supervisor called me and wanted to try and work something out. What they worked out is sending me a Gaming X Trio 2080 TI. Soooo I got a very happy conclusion to this and MSI has regained a happy customer.

Warchild · #5 10-10-20, 09:41 AM

Quote:

Originally Posted by DwarfAdigginAhole

So I want to create an update to this. MSI got in touch with me, an RMA supervisor called me and wanted to try and work something out. What they worked out is sending me a Gaming X Trio 2080 TI. Soooo I got a very happy conclusion to this and MSI has regained a happy customer.

Thats what I have. Trust me, you are in for a serious treat. Outstanding card!!!

Excalabur50 · #6 10-10-20, 10:28 AM

Quote:

Originally Posted by DwarfAdigginAhole

So I want to create an update to this. MSI got in touch with me, an RMA supervisor called me and wanted to try and work something out. What they worked out is sending me a Gaming X Trio 2080 TI. Soooo I got a very happy conclusion to this and MSI has regained a happy customer.

That's EXCELLENT news buddy really happy they looked after you!