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Old 18-11-20, 10:41 PM
css_matt css_matt is offline
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Progressive Issues with WorkStation

Hi all been a while since I posted here but in desperate need of help.

Over the last week or two ive noticed some sluggishness on my computer and I cannot relate it to any changes that I have made. Timeline of events as below

- Noticed frames would randomly drop in game, very infrequent but frames would stop for like a second
- Outlook and Whatsapp struggling to open group chats and inboxes (not responding for second or so)
- Tonight the PC blue screened while idle SYSTEM_SERVICE_EXCEPTION
- Immediately after the bluescreen I decided to set CPU back to base clock. PC then wouldnt boot, stuck on ASUS screen and wouldnt even let me back into BIOS.
- Identified that it does actually seem to boot into windows eventually but just appears to take 2 or 3 minutes rather than 5 seconds as it should. Ran a Memory Diagnostics check and found no errors, temps look fine too.

Does anyone have any idea what it could possibly be? My own research is leading me to believe perhaps something to do with motherboard battery but I honestly have no idea what I am talking about.

Specs:
ASUS GTX 1070
Corsair 16GB Dom White LED 3600mhz running at base clock
i5 7600k
ASUS Z-Prime 270a Mobo

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Old 18-11-20, 11:55 PM
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WYP WYP is offline
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Try running the system with the RAM set to lower speeds or with a different RAM kit. Sounds like a memory issue to me.
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Old 19-11-20, 08:09 AM
css_matt css_matt is offline
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Quote:
Originally Posted by WYP View Post
Try running the system with the RAM set to lower speeds or with a different RAM kit. Sounds like a memory issue to me.
Sorry if I wasnt clear but I never managed to successfully clock the ram to 3600 in the first place so its already running at default, which i think is 2166 mhz on memory?
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Old 19-11-20, 08:31 AM
KingNosser KingNosser is offline
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You should be able to set xmp ?

I might not be the best skilled to help but first thing I'd do is load optimised defaults for the bios and then see if it will boot cleanly.

Least then you have a base point to set xmp or change your overclock if you had one, just make sure to set your boot drive and such things after the reset of the bios.

if your using an ssd and it's taking 3mins that is highly unusual, but it does kind of seem like a memory issue of some kind, but if you can get into windows cleanly and read any critical errors in event viewer it might help you pinpoint the cause of the issue.
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Old 19-11-20, 09:42 AM
css_matt css_matt is offline
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Originally Posted by KingNosser View Post
You should be able to set xmp ?

I might not be the best skilled to help but first thing I'd do is load optimised defaults for the bios and then see if it will boot cleanly.

Least then you have a base point to set xmp or change your overclock if you had one, just make sure to set your boot drive and such things after the reset of the bios.

if your using an ssd and it's taking 3mins that is highly unusual, but it does kind of seem like a memory issue of some kind, but if you can get into windows cleanly and read any critical errors in event viewer it might help you pinpoint the cause of the issue.
I've never used event viewer before but found this, I think around the time of the blue screen. The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff803202e3fb3, 0xfffff00f24f3b010, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 65b0b83d-785d-4204-9056-aa847913b999.

Perhaps on the right track?

As previously mentioned Memory Diagnostics found no issues with RAM
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Old 19-11-20, 09:56 AM
KingNosser KingNosser is offline
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Google the error code to see what it says it's related too, generally if event viewer has many many critical issues of the same type it points to a hardware issue, if only a few in the time stamp relevant to when you had the issue then more likely a software one.

I'm not really technical enough to trouble shoot that myself, but I do use event viewer to try to work out issues at times when i've had them, sure there will be info online that can help you at least narrow it down.

0x0000003b

https://docs.microsoft.com/en-us/win...vice-exception

it might take you some leg work to route the issues out, but generally I'd only look at the critical errors in the time frame your aware of there being an issue.

the bug check in my view is a common one, so maybe not worry on that too much tbh.

If you can't seem to find anything relating to something that fits with the issue you've had focus on the Bios and XMP for the memory or setting the right timings for the ram, and give it some time to see if the issue happens again, unless it's still happening now, then someone smarter might be able to help you if it's more urgent.

It can be many things, sometimes driver updates that you've done or that need to be done or a device fault, it's kind of a minefield really, I always wanted to do a real indepth course on software, but unforutnately I'm self taught like most people so we do what we can

This app thou will help you read the dump file of the bluescreen.

https://www.nirsoft.net/utils/blue_screen_view.html
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