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  #1  
Old 17-06-17, 04:50 PM
joey117 joey117 is offline
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Power Supply shoots sparks

Hi,

I have a AX1500i course air power supply and this morning it turned off unexpectedly and blew the trip in my house. So I opened the side-casing and I could smell a bad, "burning-like" smell.

I reset the trip of the house and it automatically blew again. So I removed the power lead from the power supply, and removed the power supply from the computer. After I had done this the trip did not blow. However, when I plugged the power lead back into the power supply blue sparks appeared, there were also sparks coming from the case and the trip blew again. I am also unable to use the test button on the back of the power supply as it continually blows the trip.

So my questions are as follows:

1. How long is the warranty on my power supply?
2. Can I redeem warranty without box and receipt?
3. Is there any way of knowing which components are damaged without re-installing a
new power supply?

Any feedback would be greatly appreciated.

Thanks.

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  #2  
Old 18-06-17, 12:40 AM
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S_I_N S_I_N is offline
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most corsair psu's are 7-10 year iirc.
not sure about contents
nope need a new psu to find out.
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Old 18-06-17, 11:27 AM
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IIRC they just extended the warranties on these to ten years? sure I read something along those lines recently.
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Old 18-06-17, 01:19 PM
joey117 joey117 is offline
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I am just hoping they can do something because I have no box are receipt figure crossed
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Old 18-06-17, 01:28 PM
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Kaapstad Kaapstad is offline
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Quote:
Originally Posted by joey117 View Post
I am just hoping they can do something because I have no box are receipt figure crossed
Try sending Grey_beard a PM on these forums, he often deals with this sort of thing and is absolutely first class.

https://forum.overclock3d.net/member.php?u=50096
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  #6  
Old 18-06-17, 10:17 PM
joey117 joey117 is offline
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I send him a message thank u of the name .
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Old 20-06-17, 07:39 AM
joey117 joey117 is offline
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Update : I posted the the same post on the Corsair forums and this is the response I got:


Hello there!

Our warranty on the AX1500i is Ten (10) years!

However, we don't typically accept RMAs without a receipt. On top of that, ones that the customers have opened up, which voids the warranty.

And btw the power supply has never being opened
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Old 20-06-17, 08:43 AM
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g0ggles1994 g0ggles1994 is offline
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Quote:
Originally Posted by joey117 View Post
Update : I posted the the same post on the Corsair forums and this is the response I got:


Hello there!

Our warranty on the AX1500i is Ten (10) years!

However, we don't typically accept RMAs without a receipt. On top of that, ones that the customers have opened up, which voids the warranty.

And btw the power supply has never being opened
Well, glad to see that you never opened it that's one thing I'd never, ever do.

But on the reciept end, if you remember where your bought it from, they may be able to a reverse search to find the purchase, but that purely depends on where you got it and how long a go it was as well. But it would be worth a shot because you've got nothing to lose by asking.

Also I wouldn't run the entire system as it is with a new power supply straight away, if you can, disassemble it first and test each component individually. Will be time consuming but one knackered component can knacker another especially when the power is concerned, my old GTX 780 shorted out and ruined the PCIe slot on the motherboard.
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Old 20-06-17, 09:37 AM
joey117 joey117 is offline
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Thank you for the advice on ring the supplier of the unit I did that there are going to look into archives to see can if find the receipt for money obviously but for the retesting of the components of the computer I have no other computer or hardware capable of running the hardware that is in the current computer therefore it's going im might have to be just plug it in and see
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Old 20-06-17, 11:17 AM
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Chrazey Chrazey is online now
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Quote:
Originally Posted by g0ggles1994 View Post
But on the reciept end, if you remember where your bought it from, they may be able to a reverse search to find the purchase, but that purely depends on where you got it and how long a go it was as well. But it would be worth a shot because you've got nothing to lose by asking.
Yup, I agree. This is what I did to an retailer of an PSU I was gonna sell. Although I never really got an reciept when I picked the PSU up from the store. Due to had reserved it as an guest and not on my registered account.

I did email them though and they told me this and also got me a reciept for it.
Became a bit useless in the end since I kept the PSU for future plans.

But g0ggles is right though, never hurt to ask and you got nothing too loose. Except for a little amount of time and energy.

Also g0ggles. Who would ever open up a PSU in the first place?
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