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  #11  
Old 13-03-20, 09:44 AM
Warchild Warchild is offline
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Originally Posted by Dicehunter View Post
Well I got a reply from Corsair customer support, They want me to ship the chair back in its original box, Which was falling to pieces due to it being soaked right through so I had to throw it away, Even if that wasn't the case I live in a VERY small apartment and that box was HUGE, I'd have no where to store it, And the place they want me to drop it off at is a DHL depot, The nearest of which is 20 miles away from me and I have no transport of my own and a taxi would cost £60.

Oh well looks like I've lost £300, Definitely the last time I buy anything from Corsair.

EDIT

Got another reply, If I can get a box they can pick it up, While that's great, The box this thing came in was half the size of my bathroom, It was HUGE, I'm sure Corsair support must think their custom titanic boxes are easy to come by.

As there is nowhere I can get a box that huge I suggested as they said they'd send me a new chair that they send the new chair first and I use the box of the new chair to send the faulty chair back to them using the DHL pickup, I have a feeling that may be a tad too logical and easy for Corsair customer support though.
Pop into an audio specialist store maybe. I did it once before. They gave me a box from some audio system they had on display. Not sure it is as big as you need, but the one I had was big enough to box up my PC (900D case). Failing that, try a PC store.

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  #12  
Old 13-03-20, 09:48 AM
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Dicehunter Dicehunter is offline
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UPDATE

He now said while my idea was logical he may still need the chair back first... even though I've told him I cannot get a box THAT big.

Quote:
Originally Posted by Warchild View Post
Pop into an audio specialist store maybe. I did it once before. They gave me a box from some audio system they had on display. Not sure it is as big as you need, but the one I had was big enough to box up my PC (900D case). Failing that, try a PC store.
There are zero audio stores or PC stores near me, I live in the countryside.
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  #13  
Old 13-03-20, 09:51 AM
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AlienALX AlienALX is offline
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I'd tape it all together and slap a label on it.

Not like it matters or they're going to keep it. They only want to see why it failed.
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  #14  
Old 13-03-20, 09:55 AM
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I'd tape it all together and slap a label on it.

Not like it matters or they're going to keep it. They only want to see why it failed.

DHL will not accept loose items, They have to be boxed.
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  #15  
Old 13-03-20, 09:59 AM
Warchild Warchild is offline
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DHL will not accept loose items, They have to be boxed.
What about multiple boxes?
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  #16  
Old 13-03-20, 10:05 AM
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What about multiple boxes?

I have 1 box in my apartment and it's a shoe box XD


EDIT


I am now being sent an empty box, Some success at least
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  #17  
Old 13-03-20, 12:10 PM
tgrech tgrech is offline
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I don't know the legal ins and outs of this, but do you not also have the basis for a faulty furniture personal injury claim? This sounds like a really dangerous product failure, if it's a design failure surely it's even grounds for a recall?

https://www.legalexpert.co.uk/person...injury-claims/

Quote:
Furniture manufacturers have a duty of care towards their customers. This means providing furniture that is safe to be used in the home. Unfortunately, there are incidents where people can experience a product manufacturing injury, due a faulty product in the home. Faulty product rights enable you to sue if you are injured due to an unsafe product you have purchased, such as a faulty chair.

Here are some examples of the ways in which furnishings can be classed as faulty:

Design defect: The product is inherently faulty, due to a problem with its design.
Manufacturing defect: The product is faulty due to an issue in the manufacturing process.
Misrepresentation: The product’s purpose is misrepresented. For example, a book case does not have adequate instructions about how much weight it can take, causing it to collapse.
Negligent assembly: the product was not assembled properly by the retailer.
Failure to warn and instruct: The product did not have correct instructions for proper use, or adequate warnings about improper use.
If you or a member of your household has been injured due to an unsafe product in your home, such as faulty furnishings, call Legal Expert today. According to faulty product rights, you could be entitled to make a broken furniture accident claim for compensation. If you have the right to claim, one of our excellent personal injury solicitors will start working on your product manufacturing injury claim right away.
I'm kinda shocked a company would reply in this way to a dangerous product failure, the least they could do is send out a cardboard box.
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  #18  
Old 13-03-20, 12:17 PM
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Originally Posted by tgrech View Post
I don't know the legal ins and outs of this, but do you not also have the basis for a faulty furniture personal injury claim? This sounds like a really dangerous product failure, if it's a design failure surely it's even grounds for a recall?

https://www.legalexpert.co.uk/person...injury-claims/



I'm kinda shocked a company would reply in this way to a dangerous product failure, the least they could do is send out a cardboard box.



From what I can tell Corsair customer support are all part time staff since they were bought out, Yes I could likely do an injury claim but it would end up being a hell of a lot of hassle, I'm getting the chair replaced and then selling it and never touching another Corsair product again.
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  #19  
Old 13-03-20, 09:54 PM
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Such a shame.

like many in this thread, Corsair used to be one of my go to brands, especially for RAM, cases and PSUs. Ever since the Gaming logo situation i'd say their quality has gone wayyy down hill. Fractal is my case brand of choice these days and I stick to a solid Seasonic PSU (who used to or still do make corsair's PSUs anyway)
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  #20  
Old 25-03-20, 10:20 PM
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Well the broken chair was picked up and a new one is being sent to me which will be here tomorrow, Once I eventually got through to a human things started to go more smoothly but this is the last "new" Item I have from Corsair, Their quality has slipped so incredibly sharply over the last few years since they were bought out they are not a brand I would ever recommend to anyone again.
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