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Old 17-03-16, 07:54 PM
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AX860i Going Faulty

The last few days my system has been randomly losing power and shutting down.

Upon reboot the bios screen says there was a surge and upon closer inspection the fan isn't starting to spin at all unless I set the RPM in Corsair Link, Even the "Test Fan" button has stopped working.

Is there any way to do an RMA that sends out a PSU and collects the faulty 1 at the same time ?

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Old 17-03-16, 08:08 PM
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Sorry to hear that man. You can request for an Express RMA when you submit an RMA request. I can assist you once your RMA is already approved.

So when you did the self test, did you unplug everything from the PSU?
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Old 17-03-16, 08:28 PM
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Originally Posted by Grey_beard View Post
Sorry to hear that man. You can request for an Express RMA when you submit an RMA request. I can assist you once your RMA is already approved.

So when you did the self test, did you unplug everything from the PSU?
Nope, Are you meant to ? With the RMi PSU I had you could press the test button any time and the fan would spin, Is it different with the AXi ?
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Old 17-03-16, 08:36 PM
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Yup, all cable needs to be disconnected from the PSU then hold the self test button.. of course make sure the power is plugged in.
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Old 17-03-16, 08:50 PM
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Quote:
Originally Posted by Grey_beard View Post
Yup, all cable needs to be disconnected from the PSU then hold the self test button.. of course make sure the power is plugged in.
Ok yep works fine.

Figured out what the problem is, Fan speed reducers.

I had the 3 x front intake fans and 1 x rear exhaust fan on fan speed reducers which were in turn plugged into the mobo via extension cables instead of being directly plugged into the PSU via 12v and apparently this caused some type of malfunction.

Ran same tests again and all is good.

Lesson of the day ? Do not buy cheap fan speed reducers
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Old 24-03-16, 04:59 PM
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Alright, cool. Good to hear its not your expensive PSU
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  #7  
Old 24-03-16, 05:17 PM
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Quote:
Originally Posted by Dicehunter View Post
Figured out what the problem is, Fan speed reducers.

Lesson of the day ? Do not buy cheap fan speed reducers
You pudding!
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Old 24-03-16, 08:08 PM
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Quote:
Originally Posted by Grey_beard View Post
Alright, cool. Good to hear its not your expensive PSU
Sadly it looks like it is

Quote:
Originally Posted by Wraith View Post
You pudding!
Well it turns out the rig is still turning itself off and a lot more frequently now

Upon reboot the bios says -

ASUS Anti-Surge was triggered to protect system from unstable power supply unit!"

Guess I'll have to do an express RMA.

*EDIT*

Before I do anything I'm going to see if it's possibly an adaptive voltage issue as I've heard before that people have had issues with certain PSU's with X99 and adaptive voltage.
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  #9  
Old 24-03-16, 08:25 PM
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Quote:
Originally Posted by Dicehunter View Post
*EDIT*

Before I do anything I'm going to see if it's possibly an adaptive voltage issue as I've heard before that people have had issues with certain PSU's with X99 and adaptive voltage.
Totally not aware of this, never heard it before... Was it during X99 lauch? or more like recent?
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  #10  
Old 24-03-16, 08:26 PM
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Totally not aware of this, never heard it before... Was it during X99 lauch? or more like recent?
Haven't got a scooby to be honest, Just read it on a few different forums.

It's worth a try
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