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  #21  
Old 08-08-15, 07:58 AM
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Dicehunter Dicehunter is offline
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CUE 1.8.122 Now Available


Release Notes

CUE 1.8.122 is the latest release for our RGB line of peripherals and contains a multitude of changes and enhancements.


Fixes / Improvements


  • Resolved issue with international keyboard layouts and macro output.
  • Resolved a rare issue with Right Alt unable to hold input.
  • Resolved issue with holding button to switch modes.
  • Resolved issue with Alt-Tab while changing modes.
  • CUE devices will no longer show up twice incorrectly under Devices.
  • Resolved other various minor issues.
  • Resolved an issue with VOID headsets and Dolby Pro Logic IIx.


Important Note:

If you have updated your keyboard to FW 1.20 or newer, software older than 1.5.108 will no longer be compatible. Please ensure you always have the latest software available when updating the firmware to prevent incompatibility. Firmware updates are done through the software itself under Settings -> Device -> Update Firmware.


Keyboard Connectivity:

Connecting via USB 3.0: Use one connector (the one with the keyboard icon) when connecting via USB 3.0

Connecting via USB 2.0: Use both connectors when using USB 2.0. Important Note: Plug in the connector with the two arrows icon first, and the connector with the keyboard icon second.


Download Link

CUE Patch Notes PDF

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  #22  
Old 13-08-15, 11:58 AM
Eugeniecs Eugeniecs is offline
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Join Date: Aug 2015
Posts: 4
CUE: no device detected, firmware update 0% forever

Hi,

i hope you can help me. Im having serious problem using the k95 rgb keyboard after i install the CUE after reading all the tips and advices from online. I cant seem to open the profile and use the lighting affects.


1. No device detected by CUE even though the kb is working. After several rebooting of my pc it remains the same.

2. Firmware update latest version failed. After waiting for like more han 3 hours. The update remained 0%. Im using the latest cue software.

3. I have to unplug the usb coonector everytime i boot my pc. Which is very annoying.

4. I cant access the profile page and device function under the settings.

5. My system slowed down noticed it during rebooting. Which is not normal.


I did all troubleshooting possible.

Uninstall and re install the CUE

Checked all the USB plug ins and followed the instructions for USB 3.0 to use single connector the one with keyboard image and USB 2.0 to use the 2 connector but still nothing happened and im stucked on the plain white lighting.
Checked

Will appreciate your help

Thanks
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  #23  
Old 13-08-15, 12:40 PM
Dicehunter's Avatar
Dicehunter Dicehunter is offline
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Join Date: Oct 2012
Location: Newbsville
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Quote:
Originally Posted by Eugeniecs View Post
Hi,

i hope you can help me. Im having serious problem using the k95 rgb keyboard after i install the CUE after reading all the tips and advices from online. I cant seem to open the profile and use the lighting affects.


1. No device detected by CUE even though the kb is working. After several rebooting of my pc it remains the same.

2. Firmware update latest version failed. After waiting for like more han 3 hours. The update remained 0%. Im using the latest cue software.

3. I have to unplug the usb coonector everytime i boot my pc. Which is very annoying.

4. I cant access the profile page and device function under the settings.

5. My system slowed down noticed it during rebooting. Which is not normal.


I did all troubleshooting possible.

Uninstall and re install the CUE

Checked all the USB plug ins and followed the instructions for USB 3.0 to use single connector the one with keyboard image and USB 2.0 to use the 2 connector but still nothing happened and im stucked on the plain white lighting.
Checked

Will appreciate your help

Thanks
1 odd method that worked when I had issues was switching the little bios switch on the keyboard by the power cable all the way to the left and then all the way to the right again.
__________________
- Intel Core i9 9900K @ 5GHz - Asus ROG Max XI Hero -
- Corsair Vengeance Pro RGB 4x8GB @ 3600MHz -
- WD Black SN750 1TB - RTX 2080 Ti @ 2000/7500 -
- Windows 10 Pro 64 Bit Edition - Corsair 680X Black -
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  #24  
Old 13-08-15, 11:10 PM
Grey_beard's Avatar
Grey_beard Grey_beard is offline
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Join Date: May 2013
Location: Corsair HQ
Posts: 1,076
Quote:
Originally Posted by Eugeniecs View Post
1. No device detected by CUE even though the kb is working. After several rebooting of my pc it remains the same.

2. Firmware update latest version failed. After waiting for like more han 3 hours. The update remained 0%. Im using the latest cue software.

3. I have to unplug the usb coonector everytime i boot my pc. Which is very annoying.

4. I cant access the profile page and device function under the settings.

5. My system slowed down noticed it during rebooting. Which is not normal.
1.) Make sure motherboard is on latest BIOS and chipset drivers. This usually is a system issue with USB detection.
2.) Make sure CUE has admin privileges. If it still wont work, our Tech Support can do a hard flash reset. You'll just have to submit a ticket OR you can call them.
3.) Toggle BIOS button. That resets your keyboard. This is typically related to BIOS.
4.) CUE needs to see the KB first before those tabs becomes available.
5.) Same as 3

Let me know if any of those helps.
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  #25  
Old 17-08-15, 12:14 AM
Eugeniecs Eugeniecs is offline
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Join Date: Aug 2015
Posts: 4
Hi guys,

Thank you for your replies.


Ill check if those advice wlll work.

I havent tried tip 1 and 2. I hope it works.

As for BIOS button. I did it alot of times and it seems like the switching mode didnt work. my pc boots slow still.

My MOBO asus maximus hero vii i7-4790

Will update u ince it works or else ill send a ticket.

Thanks
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  #26  
Old 17-08-15, 01:53 PM
Eugeniecs Eugeniecs is offline
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Join Date: Aug 2015
Posts: 4
Hi mr. Grey,

M running the latest bios version. I also dont want to update my bios since im not professional enough to handle this. It could kill my mobo. Scared..

I tried to run CUE as admin. However the problem is still the same.

I would like to consider sending a ticket or call techsupport.

Any number i can call and email ad i can send a ticket?

Thanks for help
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  #27  
Old 17-08-15, 05:19 PM
Dicehunter's Avatar
Dicehunter Dicehunter is offline
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Join Date: Oct 2012
Location: Newbsville
Posts: 13,452
Quote:
Originally Posted by Eugeniecs View Post
Hi mr. Grey,

M running the latest bios version. I also dont want to update my bios since im not professional enough to handle this. It could kill my mobo. Scared..

I tried to run CUE as admin. However the problem is still the same.

I would like to consider sending a ticket or call techsupport.

Any number i can call and email ad i can send a ticket?

Thanks for help
Here you go bud.

Click on "Register Now", Fill out the needed information and start a ticket

https://corsair.secure.force.com/
__________________
- Intel Core i9 9900K @ 5GHz - Asus ROG Max XI Hero -
- Corsair Vengeance Pro RGB 4x8GB @ 3600MHz -
- WD Black SN750 1TB - RTX 2080 Ti @ 2000/7500 -
- Windows 10 Pro 64 Bit Edition - Corsair 680X Black -
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  #28  
Old 17-08-15, 06:10 PM
Grey_beard's Avatar
Grey_beard Grey_beard is offline
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Join Date: May 2013
Location: Corsair HQ
Posts: 1,076
Once a ticket # is assigned to you, post it here so I can monitor it myself as well. I just want to make sure that your inquiry is handled properly
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  #29  
Old 19-08-15, 10:41 PM
Dicehunter's Avatar
Dicehunter Dicehunter is offline
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Join Date: Oct 2012
Location: Newbsville
Posts: 13,452
CUE 1.9.62 Now Available


Release Notes

CUE 1.9.62 is the latest release for our RGB line of peripherals and contains a multitude of changes and enhancements.


Fixes / Improvements


  • CUE now officially supports and is fully compatible with Windows 10.
  • Added support for STRAFE RGB Gaming Keyboard and SCIMITAR RGB Gaming Mouse.
  • Lighting for all RGB Gaming Mice, Headsets, and Keyboards in CUE are now animated to match device playback.
  • Lighting conflicts from duplicate items will now have an Apply to All option.
  • Resolved an issue with UI scaling and image sizes.
  • Resolved miscellaneous bugs and fixes.


New Lighting Preview Feature







Important Note:

If you have updated your keyboard to FW 1.20 or newer, software older than 1.5.108 will no longer be compatible. Please ensure you always have the latest software available when updating the firmware to prevent incompatibility. Firmware updates are done through the software itself under Settings -> Device -> Update Firmware.



Keyboard Connectivity:

Connecting via USB 3.0: Use one connector (the one with the keyboard icon) when connecting via USB 3.0

Connecting via USB 2.0: Use both connectors when using USB 2.0. Important Note: Plug in the connector with the two arrows icon first, and the connector with the keyboard icon second.



Supported Products

  • Corsair Gaming K65/K70/K95 RGB keyboard
  • Corsair Gaming VOID RGB USB headset
  • Corsair Gaming M65 RGB mouse
  • Corsair Gaming VOID RGB Wireless headset
  • Corsair Gaming Saber RGB mouse
  • Corsair Gaming SCIMITAR RGB mouse
  • Corsair Gaming STRAFE
  • Corsair Gaming STRAFE RGB


Supported Operating Systems

  • Windows 7
  • Windows 8.1
  • Windows 10



Download Link
__________________
- Intel Core i9 9900K @ 5GHz - Asus ROG Max XI Hero -
- Corsair Vengeance Pro RGB 4x8GB @ 3600MHz -
- WD Black SN750 1TB - RTX 2080 Ti @ 2000/7500 -
- Windows 10 Pro 64 Bit Edition - Corsair 680X Black -
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  #30  
Old 19-08-15, 10:51 PM
Grey_beard's Avatar
Grey_beard Grey_beard is offline
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Join Date: May 2013
Location: Corsair HQ
Posts: 1,076
Wow! you are fast

Thanks for posting the later version, Dice.

To all Corsair HID RGB users, make sure to post your feedback here.
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