CUE 1.8.122 is the latest release for our RGB line of peripherals and contains a multitude of changes and enhancements.
Fixes / Improvements
Resolved issue with international keyboard layouts and macro output.
Resolved a rare issue with Right Alt unable to hold input.
Resolved issue with holding button to switch modes.
Resolved issue with Alt-Tab while changing modes.
CUE devices will no longer show up twice incorrectly under Devices.
Resolved other various minor issues.
Resolved an issue with VOID headsets and Dolby Pro Logic IIx.
Important Note:
If you have updated your keyboard to FW 1.20 or newer, software older than 1.5.108 will no longer be compatible. Please ensure you always have the latest software available when updating the firmware to prevent incompatibility. Firmware updates are done through the software itself under Settings -> Device -> Update Firmware.
Keyboard Connectivity:
Connecting via USB 3.0: Use one connector (the one with the keyboard icon) when connecting via USB 3.0
Connecting via USB 2.0: Use both connectors when using USB 2.0. Important Note: Plug in the connector with the two arrows icon first, and the connector with the keyboard icon second.
CUE: no device detected, firmware update 0% forever
Hi,
i hope you can help me. Im having serious problem using the k95 rgb keyboard after i install the CUE after reading all the tips and advices from online. I cant seem to open the profile and use the lighting affects.
1. No device detected by CUE even though the kb is working. After several rebooting of my pc it remains the same.
2. Firmware update latest version failed. After waiting for like more han 3 hours. The update remained 0%. Im using the latest cue software.
3. I have to unplug the usb coonector everytime i boot my pc. Which is very annoying.
4. I cant access the profile page and device function under the settings.
5. My system slowed down noticed it during rebooting. Which is not normal.
I did all troubleshooting possible.
Uninstall and re install the CUE
Checked all the USB plug ins and followed the instructions for USB 3.0 to use single connector the one with keyboard image and USB 2.0 to use the 2 connector but still nothing happened and im stucked on the plain white lighting.
Checked
i hope you can help me. Im having serious problem using the k95 rgb keyboard after i install the CUE after reading all the tips and advices from online. I cant seem to open the profile and use the lighting affects.
1. No device detected by CUE even though the kb is working. After several rebooting of my pc it remains the same.
2. Firmware update latest version failed. After waiting for like more han 3 hours. The update remained 0%. Im using the latest cue software.
3. I have to unplug the usb coonector everytime i boot my pc. Which is very annoying.
4. I cant access the profile page and device function under the settings.
5. My system slowed down noticed it during rebooting. Which is not normal.
I did all troubleshooting possible.
Uninstall and re install the CUE
Checked all the USB plug ins and followed the instructions for USB 3.0 to use single connector the one with keyboard image and USB 2.0 to use the 2 connector but still nothing happened and im stucked on the plain white lighting.
Checked
Will appreciate your help
Thanks
1 odd method that worked when I had issues was switching the little bios switch on the keyboard by the power cable all the way to the left and then all the way to the right again.
1. No device detected by CUE even though the kb is working. After several rebooting of my pc it remains the same.
2. Firmware update latest version failed. After waiting for like more han 3 hours. The update remained 0%. Im using the latest cue software.
3. I have to unplug the usb coonector everytime i boot my pc. Which is very annoying.
4. I cant access the profile page and device function under the settings.
5. My system slowed down noticed it during rebooting. Which is not normal.
1.) Make sure motherboard is on latest BIOS and chipset drivers. This usually is a system issue with USB detection.
2.) Make sure CUE has admin privileges. If it still wont work, our Tech Support can do a hard flash reset. You'll just have to submit a ticket OR you can call them.
3.) Toggle BIOS button. That resets your keyboard. This is typically related to BIOS.
4.) CUE needs to see the KB first before those tabs becomes available.
5.) Same as 3
CUE 1.9.62 is the latest release for our RGB line of peripherals and contains a multitude of changes and enhancements.
Fixes / Improvements
CUE now officially supports and is fully compatible with Windows 10.
Added support for STRAFE RGB Gaming Keyboard and SCIMITAR RGB Gaming Mouse.
Lighting for all RGB Gaming Mice, Headsets, and Keyboards in CUE are now animated to match device playback.
Lighting conflicts from duplicate items will now have an Apply to All option.
Resolved an issue with UI scaling and image sizes.
Resolved miscellaneous bugs and fixes.
New Lighting Preview Feature
Important Note:
If you have updated your keyboard to FW 1.20 or newer, software older than 1.5.108 will no longer be compatible. Please ensure you always have the latest software available when updating the firmware to prevent incompatibility. Firmware updates are done through the software itself under Settings -> Device -> Update Firmware.
Keyboard Connectivity:
Connecting via USB 3.0: Use one connector (the one with the keyboard icon) when connecting via USB 3.0
Connecting via USB 2.0: Use both connectors when using USB 2.0. Important Note: Plug in the connector with the two arrows icon first, and the connector with the keyboard icon second.
Linear Mode
