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Old 24-10-21, 07:33 AM
Deceit Deceit is offline
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Crosshair VIII Extreme

Hi, I bought an Asus Crosshair VIII Extreme after watching Tom's preview on it and I opened it last night. I noticed when I opened it that their was a lot of white cream like a thin thermal paste all over the inside of the cover of the motherboard (This cleaned up) but theirs a small chip out of the heatsink on the motherboard which shows up copper. When I opened it, it had the Asus seal firmly attached so this is an Asus build problem rather than the shop doing anything.
As its only visual so a lot of hassle to change a board for a scratch is it possible to buy the heatsink as my OCD would drive me nuts knowing its on it?

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Old 24-10-21, 09:30 AM
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Dark NighT Dark NighT is online now
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It might be better to contact Asus directly through their site, as most of the customer care forums here have been silent for a long time, but if it was me i would request a replacement because it is a damaged product that is supposed to be brand new.


I don't think Asus supplies chipset heatsinks to customers anyway, and they would probably have to rip one of a board, which at that point you might as well get a replacement.
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Old 24-10-21, 05:25 PM
Deceit Deceit is offline
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Thanks for the info. I tried contact their support after your suggestion and as they said its physical damage they blamed me/the seller and washed their hands of it. Beyond peeved at the response, tempted to send it back for a full refund now and just never buy again because of they the poor response. I had bought Asus 99% of the time because in the past they had brilliant support for the one issue I had with them (I bought probably more than 100 boards in my time from them). I actually had a Similar issue with a Gigabyte X570 Xtreme that I bought based off another of Tom's videos and they replaced the part without any issues and sent it too me to fit it (This was heatsink paint fading over time).



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Originally Posted by Dark NighT View Post
It might be better to contact Asus directly through their site, as most of the customer care forums here have been silent for a long time, but if it was me i would request a replacement because it is a damaged product that is supposed to be brand new.


I don't think Asus supplies chipset heatsinks to customers anyway, and they would probably have to rip one of a board, which at that point you might as well get a replacement.
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