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  #1  
Old 17-10-14, 03:56 PM
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Aquatuning not responsing to mails.

Hi.

Bough some WC gear form aquatunig a while a go, i got the parts, all that was great.
But then, a bill from UPS arrived, claiming that i had to pay them for VAT. But i had allready paid the VAT to aquatuning. Now i have sendt 3 mail to aquatuning.
1 from the norwegian contact page, 1 from the UK contact page, and one directly to the responsible sales person in norway. I havent recived a answer on anny of these.
UPS says that there has not been paid VAT on the package

What to do?

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  #2  
Old 17-10-14, 03:57 PM
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tinytomlogan tinytomlogan is offline
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The UK guy wont respond if you are out of his sector or the order number isnt. We only deal with AT UK here and the best they can do is forward your details over.
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  #3  
Old 17-10-14, 03:59 PM
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Aquatuning Aquatuning is offline
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Hi,

I will pm you the E-mail address for the manager of the EU shops he will sort this out for you
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  #4  
Old 17-10-14, 04:00 PM
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Quote:
Originally Posted by Aquatuning View Post
Hi,

I will pm you the E-mail address for the manager of the EU shops he will sort this out for you
It has been orderd from the norwegian site.

But i cant get in touch with them in anny way.
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  #5  
Old 17-10-14, 04:03 PM
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Aquatuning Aquatuning is offline
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Some of the EU shop representatives can be quite slow to reply. i have sent you the e-mail for there boss im sure he will help you

Please note they are now closed for the weekend so expect a reply on monday
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  #6  
Old 17-10-14, 04:06 PM
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frufsa frufsa is offline
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Quote:
Originally Posted by Aquatuning View Post
Some of the EU shop representatives our quite slow to reply. i have sent you the e-mail for there boss im sure he will help you

Please note they are now closed for the weekend so expect a reply on monday
The one you sendt med the email to is the one i have sendt a mail to, the mail was sendt the 5. october. And the two other was sendt some weeks before that.

And i still havent got a replay.
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  #7  
Old 17-10-14, 04:15 PM
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Aquatuning Aquatuning is offline
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Hi,

Sorry to hear that please give me your order number and I will ask them Personally for you.
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  #8  
Old 17-10-14, 04:18 PM
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frufsa frufsa is offline
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Quote:
Originally Posted by Aquatuning View Post
Hi,

Sorry to hear that please give me your order number and I will ask them Personally for you.
order number is: 2341908
I sendt him another email now to.

Thank you for trying to helt me!
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  #9  
Old 17-10-14, 04:47 PM
MariusJS MariusJS is offline
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I must say that this is kinda "scary" and that EU Customer support took their time to reply to a "non issue" email from me earlier aswell... (And I still haven't recieved any reply to my last email, but this is months ago)
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  #10  
Old 20-10-14, 10:40 AM
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Due to the large volume of e-mails we receive the odd e-mail can be missed or receive a reply slower then we would like.

We are always working to improve our service on this.
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