Go Back   OC3D Forums > [OC3D] Customer Care Forums > Aquatuning Customer Care
Reply
 
Thread Tools Display Modes
 
  #1  
Old 18-07-13, 01:19 PM
SparkleDJackson's Avatar
SparkleDJackson SparkleDJackson is offline
OC3D Elite
 
Join Date: Jan 2011
Location: northern ireland
Posts: 1,938
acool single d5 dual bay res

i recieved my two reservoirs but one had the screw holds for the 5.25 cages in the wrong position. not one screw hole lines up enough to screw the thing secure. i dint want a replacement as i couldnt be assed waiting for a replacement and fired the thing in anyway. but the qc was def a fail in this instance

__________________
6900k, Evga GTX 780 SC 6GB SLI watercooled w/backplates
64GB Corsair Dominator Platinum 3200, Rampage V Edition 10
Corsair 900D.
Reply With Quote
  #2  
Old 18-07-13, 01:24 PM
tinytomlogan's Avatar
tinytomlogan tinytomlogan is offline
The Guvnor
 
Join Date: Dec 2007
Location: TTL Towers
Posts: 20,940
I think its a bit unfair to post this without photos.
__________________
If you recommend a product LINK THE REVIEW


Get along or run along. Your choice
Reply With Quote
  #3  
Old 19-07-13, 08:30 AM
Aquatuning's Avatar
Aquatuning Aquatuning is offline
Member
 
Join Date: May 2013
Location: Bielfeld in Germany
Posts: 161
Quote:
Originally Posted by SparkleDJackson View Post
i recieved my two reservoirs but one had the screw holds for the 5.25 cages in the wrong position. not one screw hole lines up enough to screw the thing secure. i dint want a replacement as i couldnt be assed waiting for a replacement and fired the thing in anyway. but the qc was def a fail in this instance
Hi,

That's the first time we have heard of this please send photos to info "AT" Aquatuning.co.uk and we can check it out for you.
Reply With Quote
  #4  
Old 19-07-13, 09:37 AM
SparkleDJackson's Avatar
SparkleDJackson SparkleDJackson is offline
OC3D Elite
 
Join Date: Jan 2011
Location: northern ireland
Posts: 1,938
if a product is wrong its wrong. nothing unfair about it, if you go to a shop looking a choc ice but inside is a polly pineapple your not going to most pleased. im not looking a replacement as i have both the reserviors installed and i just made a little bracket to hold the loose one in place. i have dealt with aquatuning many times and in my opinion their service has been the best of all pc parts stores. i have said i dont want a replacement im fine the way it is and if i have to put my pc on the kitchen table ever again my mother an siblings might actually kill me. im letting you know this happened so in future you can save yourselves hassle getting a call from some guy screaming in your ear. i will try and get a photo or i can make a diagram on one res its perfect, screws are in place on the other one half of one thread is visible. should i pm you the photos aquatuning dude as well as to the provided email???
__________________
6900k, Evga GTX 780 SC 6GB SLI watercooled w/backplates
64GB Corsair Dominator Platinum 3200, Rampage V Edition 10
Corsair 900D.
Reply With Quote
  #5  
Old 19-07-13, 09:44 AM
Aquatuning's Avatar
Aquatuning Aquatuning is offline
Member
 
Join Date: May 2013
Location: Bielfeld in Germany
Posts: 161
If you send them to the e-mail address that would be fine. Please let me know next time you want to order and we will add a few freebies for you
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump










All times are GMT. The time now is 05:36 AM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.