Originally Posted by Runebeard
As Tom says, it'll be the couriers fault rather than SCAN, and be thankful they're sorting it for you rather than telling you to do it seeing as once you sign for it, the case is technically your property, not that of SCAN.
Not exactly true, a delivery note (as the name suggests) indicates merely that the product has been delivered and not that they have been accepted. If there is a problem with the goods, you may still reject them, particularly if you haven’t previously had a chance to examine them in person.
The other thing is that the supplier is under obligation to ensure the goods are well protected while they are in transit. The supplier must also make sure the delivery company/courier are aware that the goods are fragile or if they are to be kept or carried in a certain way. If they do not, they will be liable for any damage occurred in transit.
You get so many more rights and allowances as an online shopper.
The problem I have at the moment is waiting for them start the ball rolling on the RMA, it seems as if they are trying to sort things out with the courier before sorting things out with me which I feel is the wrong way of dealing with things.
For those interested to see what twists and turns are yet to come I will continue to document all the steps I have to go through before I get what I paid for.