A final update... It looks like www.paragon-software.com/business/db-workstation
with their "extended support" service is just what the doctor ordered. The don't charge extra money for the feature of restoring to dissimilar hardware & all of their support professionals are in the US (in California). They charge an extra $15 for the "extended support" but it's worth 10x that to me. Their program has a couple little quirks I hadn't observed with Acronis/Backup Exec. However, it's nothing that really diminishes the overall effectiveness of the program. Yippee!