Originally Posted by name='Msm2'
We pay about £10/15 per week in electricity on a meter so we pay about £60 ish. We are a family of 5 here. Add to that over the last few months I have been folding 24/7.
Seriously? I put £35 in 1 day, the next day it was £7, I think they're scamming me (I know). I phoned them up numerous of times, they say that the meters fine, they also said that they would NOT come out and check it, because they're right. They have also failed to send me a bill saying I owe 0. I kindly explained it to them over the phone, to basically be called a liar and a fraudster...
I'm switching energy companies soon, if they try to even mess up with the change I'm taking them to court. The amount of stress this has caused is unbelievable. They also lied to me on the phone a lot of times, they said I couldn't change meters, they said they were not taking a charge, they said that they do not charge for the meter (which is BS since it says on the meter they charge £2.50 per week for it) I said I want to go onto a credit meter, they gave me BS saying the charges are the same, and I may be paying more? Which is a lie.
They also said I have to pay to switch, they alsom forced me to change meter, they sent me 3 letters being forceful and pushing me into changing my meter when I didn't want to. I asked them would it be the same as before? They promised YES, they put it in, within the first week we used £90. Just 2 of us living here, cook once a day (comps on for a little bit, and perhaps the TV). Doesn't work out does it?
Originally Posted by name='Runebeard'
Living with 3 other guys, so we chew through electricity a far amount as the TV is almost always on, and I have my laptop on almost all the time when I'm back from uni. We're with 'Southern Electric' and I swear we only paid £7.43 each for the last bill (£29.72 total) but that did include the christmas break where the house was vacant for about 10 days.
I have no idea why yours would be that high sounds like they've added on charges rather than extra electricity usage. Even at my parents house when all 5 of my family lived there, I doubt we ever had to pay that much. Tbh, it's probably a cock-up on their part. Hope they sort it out soon, cos that's ridiculous!
It is, working out the sums, it comes pretty close to the debt they said I owed, being added to our price. They're c*n*s and lie constantly, one person says something completely different to someone else. I have been to Citizens Advice about is, they didn't do anything, they just said yes the prices are fine (because they said on the phone) rofl....
I also read them the OLD meter readings over the phone, and they were likes YES YES YES YES to ever number I read out. I said is that ok? She said yes those readings are up-to-date. I said hang on, excuse me, these are the old meter readings which are apparently (WRONG AND I SHOULD OF BEEN PAYING MORE) she didn't know what to do, I said tell me the truth, she said I'll put you through to this department... Couldn't get a word in, lying scum