very nice, free is always good
I've just seen too many people with complaints about the shop... price gouging, service etc.
I thought the claims were a little exaggerated until I experienced the same lack of customer service, being condescended to, lack of knowledge and blatant lies.
I was returning a faulty DFI Expert board as it refused to work with an X2 4400 and 2GB of OCZ Platinum EB mem. I phoned the shop and was told that they would check the board for me the next day.
Next day, I drove all the way down to Stoke from Merseyside with the mobo, memory and CPU, in the hopes of getting some resolution to the problems.
When I arrived at the shop, the guy behind the counter started to tell me that there was no way that they would have offered to check the board while I wait and tried to fob me off.
The staff speak to you like sh*t and try to blame anything else apart from the product they sold.
Finally after 10 minutes of explaining that I had driven all the way down from Merseyside, and telling two different guys that I had been told to bring the board in, bla, bla, bla. they agreed (reluctantly) to look at the parts.
The so-called tech guy in the back even had to phone DFI just to find out how to set the damn board up - DUH!!!
After waiting for 4 hours, the guy tried telling me there was a problem with my CPU and not the board, yet the CPU worked fine in an ASUS board they had there and yet the guy refused to try it in another DFI Expert.
*note* the CPU is still in my AMD rig on a DFI Venus doing 2750MHz 1 year later... hmmm, broken CPU, methinks not
Eventually I ended up leaving the shop without a mobo since they would not check a different Expert board
I knew my CPU and memory to be working fine as I had only switched boards and they ran perfectly back then in a DFI SLi-D and still run great today.
Basically, yeah if your stuff works from them, then great
But there are an awful lot of unhappy (ex)customers after having to go through the nightmare of returning something and dealing with their lousy staff and even worse attitudes.
They're all nice n friendly when they think you're going to be getting out your wallet, but try to return anything and you're the spawn of satan.
*puts soapbox away*
Linear Mode
